Consumer & Business Banking, Senior Relationship Banker, Davis Square, Somerville, MA
Company: Careerbuilder-US
Location: Somerville
Posted on: January 18, 2023
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Job Description:
Consumer & Business Banking, Senior Relationship Banker, Davis
Square, Somerville, MA
Somerville, United States of AmericaWHAT YOU WILL BE DOINGUSA Job
Function Description: Responsible for client relationships,
including attracting and retaining new clients and strengthening
current relationships. Activities include maximizing cross-sales
opportunities through customer profiling with the ultimate goal of
cultivating interest in other business banking products. Provides
support to help clients coordinate solutions, manage accounts,
obtain advice and administer services. Ensures customer questions
and issues are answered correctly and efficiently by documenting
and identifying trends in customer service needs. Resolves and
oversees customer issues surrounding consulting, information, and
software services, solutions and products. Makes presentations to
potential clients and contributes to the achievement of sales
targets.Essential Functions/Responsibilty Statements:Put the
customer at the center of everything you do, deepen relationships
and make connections during every interaction.Engage customers
through proactive, outbound calling for both service and
relationship deepening opportunities.Assess customer needs by being
genuinely curious, asking questions, and identifying opportunities
to help achieve their financial goals today and in the future.Be
the expert on Santander products and services and be able to
articulate the benefits that will help customers based on their
need.Qualifications: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Education: Bachelor's Degree or
equivalent work experienceWork Experience: 5-9 years ; Experience
in a customer facing environment including a minimum of 2-3 years
in Financial Services with direct experience acquiring new client
relationships and developing existing client relationships.Skills
and Abilities:Strong financial acumen; general knowledge of
consumer and small business products, and small business
lendingMotivated to help people achieve financial goalsPassion and
personal commitment to proactively help customersExceptional
listening and communication skills in person and over the
phoneAbility to work effectively in a team environment, building
strong relationships with colleagues and business partnersAbility
to use critical thinking to solve problems and provide solutions to
customer issuesDemonstrated proficiency using the phone to engage
with customersDiversity & EEO Statements: At Santander, we value
and respect differences in our workforce and strive to increase the
diversity of our teams. We actively encourage everyone to
apply.Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.Working Conditions: Frequent
Minimal physical effort such as sitting, standing and walking.
Occassional moving and lifting equipment and furniture is required
to support onsite and offsite meeting setup and teardown.
Physically capable of lifting up to fifty pounds, able to bend,
kneel, climb ladders.Employer Rights: Employer Rights:This job
description does not list all of the job duties of the job. You may
be asked by your supervisors or managers to perform other duties.
You may be evaluated in part based upon your performance of the
tasks listed in this job description. The employer has the right to
revise this job description at any time. This job description is
not a contract for employment and either you or the employer may
terminate at any time for any reason. Bachelor of Science (BS)
English Primary Location: -Somerville, Massachusetts, United States
of AmericaOther Locations:
-Massachusetts-Somerville,Hampshire-WinchesterOrganization:
-Santander Bank N.A.
Keywords: Careerbuilder-US, Somerville , Consumer & Business Banking, Senior Relationship Banker, Davis Square, Somerville, MA, Accounting, Auditing , Somerville, Massachusetts
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