Senior Department Manager Client Services - Service Center

Company: MFS International Australia Pty Ltd
Location: Boston
Posted on: June 2, 2025

Job Description:

Senior Department Manager Client Services - Service Center page is loadedSenior Department Manager Client Services - Service CenterApply locations Boston time type Full time posted on Posted 2 Days Ago job requisition id MFS-231241At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.THE ROLEUsing discretion and judgment, this position directs the strategy and overall management direction for the Department. Works closely with Senior Management to develop and implement service solutions and efficiencies that are aligned with the vision and strategy of MFS and MFSC. Responsible for the operational relationship with key distribution partners and third-party vendors.Manages assigned staff and sets goals and objectives for the Department consistent with and complementing strategic goals set forth to ensure that the Department is run efficiently and effectively in terms of service levels, employee management & within budgetary guidelines.
WHAT YOU WILL DO

• Manages personnel, either directly or through supervisors; allocates staff, monitors workload and makes decisions regarding employment, training and development, performance appraisals and salary actions. Ensures timely action on merit increases, developmental plans and performance appraisals for each individual within the departmental Division.
• Provides insight and strategic expertise, either directly or through supervisors; in projects and initiatives, monitors progress and makes decisions regarding completion of milestones.
• Develops overall goals and objectives for the department and routinely communicates with personnel with respect to success in meeting goals.
• Represents MFS by attending various industry committees/groups to ensure company interests are being considered. Attends industry seminars and communicates relevant information to business unit.
• Recommends new policies and procedures to ensure effective use of resources and efficient processing methods to ensure consistently superior service levels.
• Travels to top MFS clients and key vendors to oversee, interface and evaluate the performance of vendors and intermediary relationships. Ensures that MFS' professional standards are maintained and improved when appropriate.
• Prepares and reviews contract language as it relates to operations. Ensures vendor accountability through the administration of contractual SLAs.
• Prepares department budget. Assists Division Head on monitoring budget and identifying opportunities to gain operating efficiencies and improving profitability where feasible.
• Develops and monitors internal controls and assures that procedures are documented and maintained as they pertain to operations, regulatory requirements and data integrity.
• Interacts with MFS personnel, auditors (internal and external), compliance, legal, distribution and others as required.
• Assumes additional responsibilities, as required.
  WHAT WE ARE LOOKING FOR
  • Bachelor's degree or equivalent experience is required.
  • 8-12+ years prior mutual funds experience.
  • Demonstrates ability to work effectively in a high volume, people intensiveenvironment required.
  • Strong organizational, interpersonal and communication skills.
  • Ability to make oral and written presentations to groups of various sizes and levels.
  • Financial skills to plan and manage to an annual operating and capital budget.#LI-HD1#LI-HYBRIDAt MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.What we offer:
    • Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
    • Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
    • Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
    • Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
    • Life & Disability Benefits: Company-paid basic life insurance and short-term disability
    • Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programsMFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting .If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance.MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.About UsFor almost a century, investors around the world have trusted MFS to achieve their investment goals. Since 1924, when our founders invented the mutual fund, collaboration, a long-term focus and skilled active research have fueled our success. As a leading global investment manager, we hire employees who share our values, align with investors who share our long-term philosophy, and always act in the best interest of our clients.Click the link below to return to Job Search Home Page:
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Keywords: MFS International Australia Pty Ltd, Somerville , Senior Department Manager Client Services - Service Center, Accounting, Auditing , Boston, Massachusetts