Cross Trained Agent
Company: Hyannis Air Service Inc
Location: West Lebanon
Posted on: February 16, 2026
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Job Description:
Job Description Job Description SUMMARY: Cross-trained agents
must, after completion of training, be willing and able to work
Ticket, Operations and Ramp Agent positions at their assigned
station. PRIMARY RESPONSIBILITIES: • Check in passengers and
baggage using Cape Air’s passenger service system • Make passenger
reservations and rebook flights • Make boarding announcements •
Provide extra assistance to passengers with special needs • Assist
the main Cape Air Reservations Department by handling remote
reservations calls, if applicable to station • Share information
with pilots/ramp/operations using radio communications • Organize
ticket and cash reports • Handle delayed or missing baggage and
process claims • Assure compliance with FAA and airport security
procedures • Meet and marshal aircraft • Fueling Cape Air aircraft,
if applicable to station operations • Load and unload passengers
and their baggage • Escort passengers out to the aircraft •
Additional duties as assigned QUALIFICATIONS: • Airline work
experience preferred • Airline reservation system experience
preferred • Must be at least 18 years old • Must hold a high school
diploma or equivalent • If location requires any type of driving
such as baggage delivery, fueling, etc., applicant must hold and
maintain a driver’s license valid in that location • Must be able
to lift up to 70 lbs. • Basic computer skills required • Excellent
communication and excellent customer service skills required •
Ability to interact effectively with others • Ability to work
independently and adapt to changing work priorities • Ability to
communicate effectively, orally and in writing • Flexibility of
schedule is a must • This position will often require working
nights, weekends and holidays • Must exhibit exceptional knowledge
of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
Keywords: Hyannis Air Service Inc, Somerville , Cross Trained Agent, Customer Service & Call Center , West Lebanon, Massachusetts
