Amazing Customer Care Specialist / Service Assistant

Company: Paul's Auto Repair
Location: East Hartford
Posted on: February 16, 2026

Job Description:

Job Description Job Description Job description: Paul’s Auto Repair is currently interviewing for a professional Front Counter Assistant/Coordinator/Service Advisor Assistant. If you are currently in a customer service position, looking to step up your game and move into the automotive service world, this is the opportunity for you! We are in East Hartford and have an outstanding team of people that care deeply about each other, our customers, and their cars. We are looking for someone with exceptional customer service skills for this position and must have great attention to detail. Task & Purpose: You will be responsible for working directly with our Service Advisors, Service Technicians and Customers to ensure that our service facility flows smoothly and we are giving the best customer service possible. You will be assisting our service team, scheduling appointments, updating customers, parts ordering/distribution, and working with other service professionals in a fun, dynamic, team environment! This is a career, not just a job. You will be part of a group that offers mutual respect, encouragement, training, cooperation, and high standards of conduct. A place to call "home", where you can stay, grow, and develop as a person and a professional. You will have fun and work hard. You will work closely with our Service Team to deliver exceptional customer service and satisfaction, at the end of day, you will feel like what you do really matters. This role also assists in the administrative and customer service aspects of the business. Primary: - Customer Service: Assist customers by answering questions and inquiries over the phone, via email, and in person. Present work to customers based on service needs. Manage the customer service to provide an exceptional experience. - Administrative: Create invoices for clients using the company process, oversee process part orders/returns, dispatch repairs/parts as needed. Other Tasks: Fill in on tasks as needed to maintain the flow of the shop. Examples could be: checking out customers, road tests or other tasks. Minimum Qualifications (Automotive background is not necessary): Automotive Service Advising: Automotive service experience would be very helpful to the candidate to understand and grasp the systems and processes. Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions. Computer Knowledge: Must possess a working knowledge of how to use a computer and common office software products. Communication Skills: Must be able to communicate in English fluently, both in verbal and written form. Clean, Professional Appearance: We're a believer in relationships, with our fellow team members and customers — the professional nature of what you do, matters. Who We Are: We are a family-owned business that centers on respect for our employees, customers, and vendors. We have a unique culture for our industry. We are not your typical car dealer. Our business focus is on the customer, fellow team members, and our service. At Paul’s Auto we are all about communication, empathy, compassion, and having a positive workplace. We're locally owned and we care about our team members, customers, and community. We believe in giving back and in making our team and our community better. We are making a difference every day. Our team is constantly pursuing to be ranked as Connecticut’s highest-rated independent Service Center. Our people, our culture, and our caring make the difference. We invite you to be part of that difference! Benefits: Ongoing paid Training and Education Quality Productivity Bonuses A clients and an employee team committed to excellence Continuous workflow, managed by an onsite owner Well-equipped and well-maintained shop Each service member has their own computer workstation How We Take Care of Our People: We are progressive in our approach to service, client satisfaction assures that work presented is work authorized. Employee development is very important to us. In today’s world, we often spend as much time with our co-workers as we do with family, our business is unique in that we offer our staff a home away from home. We take pride in our work environment, in our integrity, high level of trust with our customers, and in offering the professional atmosphere that you deserve. If you wish to learn, develop your skills, enjoy helping people, and solving automotive service challenges, then you will find our company a gratifying place to be. If you are looking for a career, not just a job, a place to call home, where you will work hard, but be respected and acknowledged for achievements, we’d love to hear from you, please use the link below. Benefit Conditions: Waiting period may apply Only full-time employees eligible Job Duties: Answer incoming customer inquiries and set appointments Manage customer expectations Order parts and reconcile statements Assist service advisors and technicians Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested Communication method(s) used: Email Phone Chat In person This Job Is: Open to applicants who do not have a high school diploma/GED Open to applicants who do not have a college diploma Job Type: Full-time Benefits: 401(k) 401(k) matching Health insurance Paid time off Shift: 8 hour shift Day shift Ability to commute/relocate: East Hartford, CT 06108: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Work Location: In person hc222611

Keywords: Paul's Auto Repair, Somerville , Amazing Customer Care Specialist / Service Assistant, Customer Service & Call Center , East Hartford, Massachusetts