Licensing & Communications CSR
Company: University of Vermont
Location: Burlington
Posted on: April 2, 2026
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Job Description:
Posting Summary Serve as Licensing and Communications
Coordinator / Customer Service Rep for the Research Center for
Children, Youth, and Families ( RCCYF ), publisher of social and
behavior assessment tools known as the Achenbach System of
Empirically Based Assessment (ASEBA®). Contribute substantively to
the RCCYF’s nonprofit mission by providing licensing coordination,
communications development, and customer service. Creatively
produce an annual catalog using desktop publishing software.
Maintain dynamic website ( www.aseba.org ) and create enhanced
product images for an e-commerce site. Edit ASEBA® manuals, guides,
and assessment forms for publication. Prepare and tailor license
agreements from standard templates for mental health care providers
and researchers licensing the use of ASEBA® products. Communicate
with applicants, generate invoices, track status of signatures and
customer payments from initial license application through full
execution of license agreement. Field questions and requests from
customers and authorized distributors and provide responsive,
thorough, and timely replies by e-mail and phone. Process sales
orders through the A/R system and fulfill orders as part of small,
cross-functional customer service team. Pay bills, write checks,
and prepare bank deposits, in a backup capacity. Desirable
Qualifications Bachelor’s degree in psychology. Experience with
QuickBooks and e-commerce. Customer service experience. Other
Information Ability to lift up to 25 pounds and occasionally stand
for long periods.
Keywords: University of Vermont, Somerville , Licensing & Communications CSR, Customer Service & Call Center , Burlington, Massachusetts
