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Senior ServiceNow Engineer

Company: HubSpot
Location: Somerville
Posted on: January 12, 2021

Job Description:

Cambridge, MA, USAHubSpot is looking for an experienced Senior ServiceNow Engineer to help shape and roll out ServiceNow across the company. In this role you will revolutionize how HubSpotters get help within the company and assist teams across the organization in improving their help processes. You---ll be designing, developing, configuring, and maintaining our ServiceNow environment, as well as mentoring others working in the platform. This role resides within our System Operations team, which comprises system engineers and administrators responsible for HubSpot's IT server and application infrastructure. What You Get to Do:Operational SupportSupport the platform to ensure stability, upgradeability, integrity and efficient operation of the platform.Execute upgrades and install patch/fixes, Investigate and resolve incidents, including vendor engagement.Recommend and implement platform performance optimization strategies to ensure maximum efficiency.Work closely with our chosen implementation partner during rollout and facilitate communication between them and our internal teams.Solution Development and DeliveryWork with key stakeholders (process owners, service owners, etc) to match requirements with platform capabilities.Participate in the full software development lifecycle, including requirements gathering and story creation all the way through to solution development and testing.Develop innovative solutions that deliver high value business outcomes.Provide thought-leadership on new initiatives to leverage platform capabilities.Strategic Initiatives Act as a key contributor on platform growth and integration initiatives that enable strategic outcomes.Lead team involvement in the implementation of new applications and modules.We are looking for people who have:ServiceNow development experience, including Application UI, workflows, notifications, SLAs and Service Catalog formsExperience with design, development, deployment, and maintenance of secure integrations using REST, SFTPAbility to build or modify scripts using Javascript, HTML or other languages as necessaryCSA and Development certificationsExcellent analytical and problem-solving skillsAdvanced oral, written and presentation communications including the ability to present technical information in a way that non-technical audiences will understandAbility to occasionally visit a regional office Computer Science or IT degreeNice to have:Experience with multiple ServiceNow platform products desired (ITSM, ITOM, ITBM, GRC, Security Operations, CSM, Scoped/Custom Applications)Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers--- needs at any stage of growth. We---re also building a company culture that empowers people to do their best work through. If that sounds like something you---d like to be part of, we---d love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the 1 Best Place to Work on Glassdoor in 2020, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot---s use of your personal information.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don---t hesitate to apply --- we---d love to hear from you.About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers--- needs at any stage of growth. We---re also building a company culture that empowers people to do their best work through. If that sounds like something you---d like to be part of, we---d love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the 1 Best Place to Work on Glassdoor in 2020, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot---s use of your personal information.

Keywords: HubSpot, Somerville , Senior ServiceNow Engineer, Engineering , Somerville, Massachusetts

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