Cloud Support Engineer - Fluent in Mandarin

Company: Akamai
Location: Somerville
Posted on: January 16, 2022

Job Description:

Job DescriptionAre you excited by the prospect of partnering with top customers and impacting millions of people?Do you enjoy working with customers and solving complex technical problems?Join our best-in-class global technical support teamOur Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We work collaboratively with cross-functional teams to deliver exceptional service to customers including Fortune 500 companies and Government Agencies. As an expert team, we share knowledge and use feedback to improve products and services.Collaborate with our top clientsCloud Support Engineer's are highly strategic and collaborative amongst a wide range of stakeholders. You are the first point of contact for our customers with troubleshooting complex web and networking issues. You will proactively review and mitigate risks, while minimizing potential disruption.As a Cloud Support Engineer, you will be responsible for:Working independently with the customers to solve technical problemsActing as a technical account manager to our strategic customers, to proactively analyze and solve technical issuesWorking closely with cross-functional teams to coordinate problem resolutionProviding support for APJ and North American -customersDo what you loveTo be successful in this role you will:Have relevant experience and a Bachelors degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalent.Have solid understanding of the internet and IP networks, DNS and routing, and communication protocols such as HTTP, TCP or UDPHave experience with web programming languages such as HTML, Java Script and ASPFluent in MandarinHave experience providing technical solutions and support to enterprise Business-to-Business [B2B] customersShow tenacity to continuously learn and grow skillsetsWork in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.Working with usAt Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:Your healthYour financesYour familyYour time at workYour time pursuing other endeavorsOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usInnovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!ID026424Location United States Massachusetts Cambridge Other LocationCanada-Ontario-TorontoIs relocation available for this position?NoIs US Citizenship required?NoIs a Security Clearance required? (If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information):NoJob FieldTechnical Support

Keywords: Akamai, Somerville , Cloud Support Engineer - Fluent in Mandarin, Engineering , Somerville, Massachusetts