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Integration Operations Engineer

Company: Clockworks Analytics
Location: Somerville
Posted on: May 3, 2022

Job Description:

Integration Operations Engineers at Clockworks provide key functions to interface with our client building automation, SCADA, and other data systems. These engineers focus on readying client sites to connect to Clockworks, supporting the onboarding team in integration issues, supporting our Service Engineers in keeping sites connected, and troubleshooting sites that have gone offline or have communication issues. This role reports to the Integration Operations Manager who is responsible for the overall operations related to getting and keeping our sites connected. About Clockworks Clockworks Analytics is a leading provider of automated analytics for facilities management. Our passion is revolutionizing the built environment and driving smarter, more efficient buildings. Clockworks Analytics was founded within MIT---s Building Science Department and has been focused on equipping clients with cutting-edge technology to significantly enhance their building operations. This means breaking the existing cycle of reactive operations and maintenance in the building industry. Our cloud-based analytics software, Clockworks, creates an unprecedented level of operational intelligence about a building, helping property teams proactively address equipment issues, improve indoor air quality, and reduce energy consumption and operational costs. Our enterprise customers and partners across the world have saved over $20M and completed 20k tasks using Clockworks--- analytics-based monitoring to proactively address building health issues. We currently monitor over 400 million square feet of buildings in over 20 countries, recently completed a round of funding in Dec. 2020, and are growing rapidly. Our mission is to have a massive positive impact in the built world by empowering facilities teams. Our values are as follows: Empower People Listen with Intent Awe our Customers Make an Impact Exercise Trust Inspire Each Other Always Improve Take Initiative We offer a competitive benefits package including health and dental insurance, paid time off, 401k match, flexible scheduling, remote work, bi-weekly paid company lunches through Door Dash, and a Thinking Club. If you are eager to transform the building industry with us, we'd love to have join our team Core Accountabilities / Responsibilities INTEGRATION ONBOARDING SUPPORT (60%) The Integration Operations team will be responsible for readying client sites to connect with Clockworks, including gaining access, conducting discovery, assessing network health, configuring our gateway software for connecting, uploading configuration metadata to Clockworks, and generally ensuring we can connect the data from client BAS to the Clockworks cloud platform. This includes activities such as the following: Working with end clients to gain remote access to their BAS Conducting BAS discovery to collect BAS device and points lists for use by the team Working with end client IT organization to clear roadblocks to integration such as firewall settings, proxy settings, BACnet network configuration changes, and other hurdles Creating data source upload files from the BAS device lists Creating BAS configuration (BMS Info) files for the client BAS Installing the Clockworks Connection gateway (or Data Transfer Service DTS) INTEGRATION SUPPORT (40%) The Integration Operations team will be responsible for ensuring client sites stay connected, including monitoring sites that go offline, escalating issues with downed sites to the appropriate internal and external points of contact, troubleshooting issues related to offline data sources, and generally reconnecting data sources that have gone offline. This includes activities such as the following: Reviewing data sources that have gone offline Troubleshooting offline data sources and data transfer services Installing new and upgrading data transfer service gateways Supporting the Lead Service Engineers in resolving offline data sources Qualifications: ? Strong technical troubleshooting skills ? Enjoys problem solving ? Quick study, self-motivated, and focused ? Ability to juggle multiple responsibilities and prioritize deliverables. ? Able to produce concise design documentation ? Experience with automated unit and functional testing tools, and the ability to write and execute test plans Experience with: ? Building Automation Systems such as Schneider Electric Ecostruxure, Siemens Apogee or Desigo, JCI Metasys, Honeywell EBI, Tridium Niagara, Delta Controls, or others ? Data protocol integration including but not limited to: BACnet, TCP/IP, Modbus, LON, OPC, I/Net, I/A, Vista, and OBIX. ? Wireshark troubleshooting ? Console and Windows Applications ? Web Services ? RDP and VPN clients. ? Networking: LAN, WAN, TCP/IP, UDP, Ports, Protocols, and Security. ? Microsoft SQL Server, SQL Express, MSSQL

Keywords: Clockworks Analytics, Somerville , Integration Operations Engineer, Engineering , Somerville, Massachusetts

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