Service Engineer

Company: Global Enterprise Technologies
Location: Somerville
Posted on: June 17, 2022

Job Description:

Service Engineer (On-site)

Customer Service Location - Boston, MA.


Job Summary

GET Field Service Engineers (FSE) provide field service support on complex electro-mechanical systems at more than 26 national locations. They perform installations, training and assist with software integration. In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention.

The candidate must be a U.S. Citizen. This is a requirement for this position.

All offers of employment are contingent upon one's eligibility to obtain and maintain a government security clearance sponsored by GETNA.

$2,000 sign-on bonus! (Paid after a 6-month satisfactory performance assessment)


Key Responsibilities

Install, maintain, and support all system maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements
Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used
Maintain accurate on-site service inventory at assigned Hot Springs facilities.
Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.
Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback
Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Other assignments as requested by Management


Job Requirements(minimum)

Up to 15% regional travel if required for backup/emergency coverage
U.S. citizenship required
Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work
Ability to travel internationally for training (2-3 week training)


Academic Qualifications

Desired: Associates Degrees in engineering discipline and/or 5+ years equivalent experience
Preferred: Bachelor's degree in engineering discipline



Professional Experience

Minimum 1-year experience in technical support role
Must have a familiarity with electro-mechanical devices and automation equipment
A working knowledge of thermal printing or laser printers would be an asset
Must have good troubleshooting skills.
Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.
Capable of working without direct supervision
Excellent communications skills



About Global Enterprise Technologies

GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world. Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation. GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements.

We offer competitive compensation, flexible schedules, and a fun, diverse work environment.



Benefit Package & Time Off Includes:

Generous Medical Plan
Dental, Vision & Flexible Spending Account
15 Vacation days, 10 holidays + 3 floating, sick/personal days
Short-term, long-term & life insurance

Safe Harbor 401K (4% match)

Keywords: Global Enterprise Technologies, Somerville , Service Engineer, Engineering , Somerville, Massachusetts