Service Technician - Plumbing & HVAC

Company: Master Plumbing and Heating
Location: Ludlow
Posted on: February 24, 2026

Job Description:

Job Description Job Description Company Overview: Master Plumbing and Heating, Inc. is Southern Vermont’s trusted mechanical contractor for high-end plumbing and HVAC systems. We proudly serve second homeowners, ski properties, and commercial clients who demand a worry-free, white-glove service experience. With a fast-growing team and a strong reputation for reliability and craftsmanship, we are seeking a skilled and experienced Service Technician to join our elite field team. Position Summary: The Service Technician is responsible for troubleshooting, repairing, and maintaining residential and light commercial plumbing and HVAC systems with a focus on quality, professionalism, and safety. This is a client-facing role best suited for a self-motivated technician who takes pride in their work and delivers an exceptional service experience. Key Responsibilities: Diagnose and repair a wide range of HVAC and plumbing issues, including boilers, heat pumps, water heaters, ERVs, AC units, water softeners, radon systems, and more. Perform preventative maintenance visits for MasterCare membership clients and seasonal homeowners. Clearly communicate findings, repair options, and service recommendations to customers. Accurately complete service documentation using our field management software (Jobber). Collaborate with dispatchers, office staff, and parts procurement to ensure timely and efficient job completion. Participate in rotating on-call emergency service schedule for nights and weekends (additional pay). Maintain clean, organized service vehicles and a professional appearance at all times. Uphold all company safety protocols and adhere to local and state codes. Mentor and train junior apprentices as needed. Requirements: 5 years of verifiable experience in residential or light commercial plumbing and/or HVAC service. Proficient with diagnostic tools, combustion analysis, refrigerant recovery, electrical troubleshooting, and hydronic systems. Current Vermont gas or plumbing license strongly preferred (or ability to obtain). Universal EPA Certification preferred. Strong interpersonal and customer service skills. Experience using field service apps (e.g., Jobber, ServiceTitan, etc.) is a plus. Valid driver's license with a clean driving record. Ability to lift 50 lbs, work in tight spaces, and handle Vermont winters. Willingness to work flexible hours during peak seasons. Compensation & Benefits:Competitive hourly wage based on experience Overtime pay On-call differentials Company vehicle and gas card Tool allowance Health, dental, and vision insurance 401(k) with employer match Paid time off and holidays Uniforms, tablet/iPad, and company-provided field technology Continuing education and paid training opportunities Why Work With Us? At Master Plumbing and Heating, we’re not just another contractor — we’re building the most trusted service brand in the Okemo Valley. You’ll work on high-end systems with great customers, alongside a team that values integrity, service, and excellence. If you're an expert in your craft and ready to be treated like a professional, this is the place for you.

Keywords: Master Plumbing and Heating, Somerville , Service Technician - Plumbing & HVAC, Engineering , Ludlow, Massachusetts