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Duty Manager Cargo Services

Company: Swissport
Location: Somerville
Posted on: November 23, 2020

Job Description:

Responsible for the day-to-day safe and efficient operation of cargo operations while ensuring customer service standards and contractual services are met. Job Responsibilities Effectively manages staff time to reduce dependence on overtime Ensures applicable safety and quality standards are met Maintains as well as up-dates company's and customer manuals and documentation Implements and monitors the local emergency plan Develops and maintains good relations with customers and airport authorities Find solutions to conflicts and irregularities Attends and contributes to internal meetings Comply with company Standard Operating Procedures (SOP) and policies Perform related duties as assigned
Qualifications and Competencies High school diploma or equivalent required. Degree preferred A minimum of 5 years warehouse management experience Ability to deal with conflict Communication skills Ability to work under pressure Customer focus and quality awareness Must be able to work flexible working hours Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
About us
Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world's leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
PandoLogic.Category: Customer Service, Keywords: Customer Service Manager

Keywords: Swissport, Somerville , Duty Manager Cargo Services, Executive , Somerville, Massachusetts

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