Account/Project Manager, Website Support

Company: OHO Interactive
Location: Somerville
Posted on: February 17, 2021

Job Description:

OverviewBased just outside of Boston in Somerville's Davis Square, OHO Interactive is a digital marketing agency specializing in user research, website design and development, content strategy, and digital marketing. We work with clients across industries including higher education, healthcare, and arts & non-profit.OHO is hiring an Account Manager to serve as the primary point of contact for our website support clients. This role includes both account management and project management responsibilities and works with a diverse team of strategists, designers, developers, digital marketing specialists, and QA Analysts.Job ResponsibilitiesAccount Management* Own the client relationship and serve as the primary client contact across multiple accounts* Track client business challenges and collaborate with internal teams to identify solutions* Ensure client retention by building client relationships that result in retainer renewals* Lead in gathering requirements and writing SOW's for new projects* Proactively identify opportunities for new work amongst assigned accounts* Manage key account information and opportunities in Hubspot Project Management* Responsible for the successful initiation, planning, monitoring, and closure of projects* Create and manage project plans, status reports, timelines, budgets and resources* Identify and mitigate potential project risks* Coordinate with internal teams to ensure work is delivered on time and within budget* Ensure quality of all client deliverables* Answer content entry questions from the client (Drupal/WordPress)* Translate client requests into clear and concise tickets for our web developers * Run client and internal status meetings, deliverable presentations, project kickoffs, etc.Experience/Qualifications* 3+ years of experience in a client-facing role as an account or project manager * Bachelor's Degree required* A degree in business, marketing or other related field is preferred* A background in web development processes and content management systems* Strong problem solving, analytical and decision making ability* Excellent communication skills, both verbal and written* Ability to present in front of a group* Superior time management and organizational skills * Experience working on multiple tasks with multiple deadlines * Ability to work well under pressure and flexibility to adapt with demands * Motivated with the ability to self manage and interest to expand knowledgeYou'll really stand out if you have experience in:* Drupal or WordPress* Working in an agency-like environment * Project management tools including basecamp, Jira, Mavenlink, etc.* Google Analytics and Google Tag ManagerOHO Interactive is an Equal Opportunity EmployerPowered by JazzHRNf80RAGhQg

Keywords: OHO Interactive, Somerville , Account/Project Manager, Website Support, Executive , Somerville, Massachusetts