Account/Project Manager, Website Support
Company: OHO Interactive
Location: Somerville
Posted on: February 17, 2021
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Job Description:
OverviewBased just outside of Boston in Somerville's Davis
Square, OHO Interactive is a digital marketing agency specializing
in user research, website design and development, content strategy,
and digital marketing. We work with clients across industries
including higher education, healthcare, and arts & non-profit.OHO
is hiring an Account Manager to serve as the primary point of
contact for our website support clients. This role includes both
account management and project management responsibilities and
works with a diverse team of strategists, designers, developers,
digital marketing specialists, and QA Analysts.Job
ResponsibilitiesAccount Management* Own the client relationship and
serve as the primary client contact across multiple accounts* Track
client business challenges and collaborate with internal teams to
identify solutions* Ensure client retention by building client
relationships that result in retainer renewals* Lead in gathering
requirements and writing SOW's for new projects* Proactively
identify opportunities for new work amongst assigned accounts*
Manage key account information and opportunities in Hubspot Project
Management* Responsible for the successful initiation, planning,
monitoring, and closure of projects* Create and manage project
plans, status reports, timelines, budgets and resources* Identify
and mitigate potential project risks* Coordinate with internal
teams to ensure work is delivered on time and within budget* Ensure
quality of all client deliverables* Answer content entry questions
from the client (Drupal/WordPress)* Translate client requests into
clear and concise tickets for our web developers * Run client and
internal status meetings, deliverable presentations, project
kickoffs, etc.Experience/Qualifications* 3+ years of experience in
a client-facing role as an account or project manager * Bachelor's
Degree required* A degree in business, marketing or other related
field is preferred* A background in web development processes and
content management systems* Strong problem solving, analytical and
decision making ability* Excellent communication skills, both
verbal and written* Ability to present in front of a group*
Superior time management and organizational skills * Experience
working on multiple tasks with multiple deadlines * Ability to work
well under pressure and flexibility to adapt with demands *
Motivated with the ability to self manage and interest to expand
knowledgeYou'll really stand out if you have experience in:* Drupal
or WordPress* Working in an agency-like environment * Project
management tools including basecamp, Jira, Mavenlink, etc.* Google
Analytics and Google Tag ManagerOHO Interactive is an Equal
Opportunity EmployerPowered by JazzHRNf80RAGhQg
Keywords: OHO Interactive, Somerville , Account/Project Manager, Website Support, Executive , Somerville, Massachusetts
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