Casualty Claims Team Manager (Auto and Homeowner's) - Attorney Represented - Southeast Region
Company: Liberty Mutual Insurance
Posted on: November 22, 2021
At Liberty Mutual, our purpose is to help people embrace today
and confidently pursue tomorrow. That's why we provide an
environment focused on openness, inclusion, trust and respect.
Here, you'll discover our expansive range of roles, and a workplace
where we aim to help turn your passion into a rewarding
Liberty Mutual has proudly been recognized as a "Great Place to
Work" by Great Place to Work-- US for the past several years. We
were also selected as one of the "100 Best Places to Work in IT" on
IDG's Insider Pro and Computerworld's 2020 list. For many years
running, we have been named by Forbes as one of America's Best
Employers for Women and one of America's Best Employers for New
Graduates-as well as one of America's Best Employers for Diversity.
To learn more about our commitment to diversity and inclusion
We value your hard work, integrity and commitment to make things
better, and we put people first by offering you benefits that
support your life and well-being. To learn more about our benefit
offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not
tolerate discrimination on the basis of race, color, national
origin, sex, sexual orientation, gender identity, religion, age,
disability, veteran's status, pregnancy, genetic information or on
any basis prohibited by federal, state or local law.
Note: Looking for experienced Casualty Managers to oversee teams
focused on Southeast Jurisdications for Core Attorney Represented
Location is flexible, but we prefer candidates in and around the
following areas: Orlando, FL or Suwanee, GA. Liberty Mutual offers
flexible work arrangements to help employees balance their
At this time, most of our employees are working remotely due to the
COVID-19 pandemic. Candidates who are selected for this position
will be trained remotely and must be able to work successfully from
home. Following that, you may be asked to come into an office for
collaborative activities with your team, as needed.
The salary range posted reflects the range for the various
locations below as well as the varying payscale that encompasses
each of these regions and the overall cost of living for that
Are you looking for an opportunity to lead a claims team with a
responsible company that has consistently outpaced the industry in
year over year growth? Liberty Mutual Insurance has an excellent
claims management opportunity available.
A Claims Team Manager coaches and develops a team of 5-8 claims
representatives/specialists responsible for the management,
investigation, and resolution of claims, ensuring a high quality
work product, while continuously developing talent by assisting
with the selection of top talent. The Team Manager promotes a
culture of claims customer service excellence where all are
committed to providing a differentiated customer experience.
Leads and develops a team of representatives/specialists ensuring
the quality, accuracy, and timely resolution of claims that may
include high exposure/complex cases.
Continuously develops talent by creating opportunities for direct
reports to grow and strengthen new skills.
Promotes claims customer service excellence by building empathy and
passion for the customer experience that meets or exceeds customer
Proactively assists in selecting top talent, delivering continuous
coaching, and rewarding and recognizing employees to reinforce
behavior that ensure service excellence.
Monitors the work of team members to ensure reserves are adequately
set and customer expectations are surpassed.
Analyzes any problematic trends and takes steps to avoid
recurrence, appropriately escalating issues if needed.
Promotes a culture committed to identifying process efficiencies to
continuously improve how work is completed.
Resolves customer complaints, problems and coverage questions which
cannot be handled by team members.
Collaborates effectively with internal and external stakeholders
including existing policyholders, the business community and
governmental agencies, to ensure compliance with regulatory and
Promotes and advocates business unit goals and objectives, ensuring
alignment with broader claims functional goals.
Supervisory, organizational and interpersonal skills.
Comprehensive knowledge of legal liability, general insurance
policy coverage and the State`s Tort Laws.
Licensing required in some states.
5-7 years directly related work experience, Bachelor`s degree
Keywords: Liberty Mutual Insurance, Somerville , Casualty Claims Team Manager (Auto and Homeowner's) - Attorney Represented - Southeast Region, Executive , Somerville, Massachusetts
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