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Company: RWJBarnabas Health
Location: Somerville
Posted on: January 7, 2022

Job Description:

DirectorReq #: 26546
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Day
Facility: RWJ Somerset
Location: Patient Satisfaction, 110 Rehill Ave, Somerville, NJ 08876
The Patient Experience Director is responsible for leading, executing, implementing, analyzing, reporting, and evaluating targeted patient experience improvement initiatives within Robert Wood Johnson University Hospital Somerset.Responsibilities: Will actively participate in the development and implementation of projects related to system-wide patient/family experience initiatives; collaborating with and instructing leadership, physicians, department directors/managers, and staff to implement strategies ensuring optimal patient experience outcomes. Collaborating with leadership in evaluating, and participating in the resolution of complaints to identify and mitigate barriers at the point of care. Participate in the development of programs and services that address specific aspects of the patient experience within his/her assigned area of responsibility. Creates a culture supporting patient satisfaction and sets expectations for the organization across campuses. Acts as the ADA Administrator on duty for Interpreter services for Deaf &HOH for RWJUH Somerset. Acts as the primary liaison for Language line and Get well networkQualifications:Bachelor s degree in Business Administration, Health Administration, Organization Development, Management or related field, or equivalent combination of education and/or experience. Master s degree preferred. 3 or more years of progressive service excellence experience. Leadership experience in managing teams essential. Previous experience in an acute care setting preferred.
RWJBarnabas Health is an Equal Opportunity Employer

Keywords: RWJBarnabas Health, Somerville , Director, Executive , Somerville, Massachusetts

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