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Director of UX, Flywheel

Company: HubSpot
Location: Somerville
Posted on: January 15, 2022

Job Description:

User ExperienceCambridge, MA, USAAbout the Product teamThe HubSpot product team helps small and medium-sized businesses grow better with our CRM platform. More than 125,000 customers in over 100 countries use our products, tools, and ecosystem to market, sell, and service their customers--including HubSpot itself! Our customers are involved in every step of our development process, and we strive to deliver an easy to use, consumer grade product. When our customers grow, HubSpot grows, and that's why we're looking for empathetic, adaptable leaders to support our incredible UX team. -About the UX teamAt HubSpot the UX team is central to delivering our customers a crafted experience by setting a high bar on ease of use. Our team is a passionate group of more than 200 researchers, product designers, content designers, and design ops UXers who are equal partners to their peers in PM and engineering. We're investing in building whole and healthy UX teams across all disciplines so we can deliver on our promise to customers. Our UX leaders have these things in common: they're strategic thought partners with their peers, they coach strong leaders, they build diverse and inclusive teams, they set a high bar for usability, and they prioritize product and people over strict processes.About the roleWe're looking for an experienced leader to grow our Flywheel product line. Today this team has a tremendous impact on our business and front line employees, and the right leader will help to increase the team's impact. We're looking for someone to: 1) Lead a group of UXers who build products that power HubSpot's business 2) Develop a vision for translating our product offerings to enterprise customers 3) Collaborate with peers and leaders throughout the business. We value leaders who are supportive coaches that use their vision to support a dynamic, autonomous organization. In return we support people leaders with clear career paths, a dynamic learning environment, flexibility to balance work and life, and lots of talented people to learn from on your journey.As a people leader you'll get to:Lead the powerhouse design and research team that builds HubSpot's business on HubSpot's CRM platform - one of our biggest, most complex customers.Take a central role in helping the team innovate on our software while serving customer-facing HubSpotters as the ultimate customer. This requires close partnership with internal customer service, sales, partner, and revenue operations teams.Partner tightly with core Product teams and go-to-market teams to coordinate priorities and timelines for delivery to the business.Partner with research leads to develop quarterly research roadmaps, supporting evaluative and generative research cycles and prioritizing the most impactful learnings for our product and their partner GTM teams.Set expectations to hold teams accountable to a high bar of usability and product quality. dentifying product quality metrics and implementing a consistent cadence of measurement.Execute on a team scaling plan in collaboration with recruiting, senior UX leaders, and partners in Product & Engineering. This includes career pathing for design managers, leads, product designers & content designers.Foster a culture of psychological safety and inclusion.Collaborate with Recruiting to build an exceptional and diverse team.We're looking for people who:Have experience scaling a UX team embedded in a modern product development culture where designers and researchers are seen as equals to their peers.Thrive working collaboratively with a multitude of peers and leaders/influencers throughout the business.Demonstrate success collaborating with other leaders to develop a vision and co-create strategy with their team.Are skilled at coaching UXers at all levels of their professional development & providing mentorship, goal setting, and accountability.Have led teams who deliver successful and intuitive products, especially those with a consumer-grade experience.Have experience leading teams in high complexity, multi-segment platform environments.Lead by delivering clear, direct and actionable feedback and asking for it in return.Believe in fostering team health and instilling a sense of mission.We know the -confidence gap -and imposter syndrome -can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.Important COVID-19 Guidance (For candidates applying to roles in the United States):Per HubSpot's policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated. About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot. -By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's -Privacy Notice -explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot's use of your personal information.

Keywords: HubSpot, Somerville , Director of UX, Flywheel, Executive , Somerville, Massachusetts

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