Complex Claims Unit Manager - Specialty Business Lines
Company: Liberty Mutual
Posted on: May 10, 2022
At Liberty Mutual, our purpose is to help people embrace today
and confidently pursue tomorrow. That's why we provide an
environment focused on openness, inclusion, trust and respect.
Here, you'll discover our expansive range of roles, and a workplace
where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to
Work" by Great Place to Work US for the past several years. We were
also selected as one of the "100 Best Places to Work in IT" onIDG's
Insider Pro and Computerworld's 2020 list. For many years running,
we have been named by Forbes as one of America's Best Employers for
Women and one of America's Best Employers for New Graduates-as well
as one of America's Best Employers for Diversity. To learn more
about our commitment to diversity and inclusion please visit: We
value your hard work, integrity and commitment to make things
better, and we put people first by offering you benefits that
support your life and well-being. To learn more about our benefit
offerings please visit: Liberty Mutual is an equal opportunity
employer. We will not tolerate discrimination on the basis of race,
color, national origin, sex, sexual orientation, gender identity,
religion, age, disability, veteran's status, pregnancy, genetic
information or on any basis prohibited by federal, state or local
law. The Complex Claims Unit Manager is responsible for overseeing
the day-to-day operations of a Specialty or Environmental claims
team that handles complex coverage, high exposure, long tail or
latent injury claims and a variety of unique loss types. Achieves
goals for a top-tier customer experience, employee engagement, loss
cost accuracy, and consistent, quality claims handling practices.
- Manages field claims team to ensure that adequate resources and
technical skills exist to handle claims in accordance with Company
service standards and expectations.
- Focuses staff on continuous improvement, engaging in the
transformation and sustainability efforts, looking for ways to
build capabilities, and driving organizational effectiveness.
- Participates in short to medium-term strategic business
planning for field claims operations; prepares, recommends and
manages to the office's annual budget to ensure appropriate
resource allocations and expense levels.
- Reviews and approves complex coverage positions, coaching
claims employees on proper positioning and articulation of
- Reviews and approves, within assigned authority limits, claim
expenses and settlements that exceed the claims employees authority
level; appropriately refers claim expenses and settlements that
exceed personal authority limits for approval.
- Monitors and evaluates the claims reserve practices within the
office and ensures that actual reserves are accurate and
- Prepares and distributes management reports analyzing and
documenting office operations and performance; identifies, analyzes
and reports on claims processing trends and issues.
- Maintains awareness of existing and proposed legislation, court
decisions and emerging trends in claims litigation to monitor the
company's compliance with state and federal legislation
- Actively attracts, develops, and engages talented claims
employees while simultaneously addressing employees who are not
- Advanced knowledge of commercial casualty insurance, claims
investigation, complex coverage evaluation, loss assessment,
reserving, insurance legal & regulatory environment, claims
processes and management, applications/systems and procedures.
- Other skills required include: planning/organizing work,
excellent communication (verbal, written, presentation, etc.),
collaborating with others, diplomacy/tact, business/financial
acumen, and adaptability.
- Strong history of continuous improvement and
- 7+ years of relevant and progressively more responsible claims
work experience, bachelor's degree preferred.
Keywords: Liberty Mutual, Somerville , Complex Claims Unit Manager - Specialty Business Lines, Executive , Somerville, Massachusetts
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