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Complex Claims Unit Manager - Specialty Business Lines

Company: Liberty Mutual
Location: Somerville
Posted on: May 10, 2022

Job Description:

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" onIDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. The Complex Claims Unit Manager is responsible for overseeing the day-to-day operations of a Specialty or Environmental claims team that handles complex coverage, high exposure, long tail or latent injury claims and a variety of unique loss types. Achieves goals for a top-tier customer experience, employee engagement, loss cost accuracy, and consistent, quality claims handling practices. Job Responsibilities

  • Manages field claims team to ensure that adequate resources and technical skills exist to handle claims in accordance with Company service standards and expectations.
  • Focuses staff on continuous improvement, engaging in the transformation and sustainability efforts, looking for ways to build capabilities, and driving organizational effectiveness.
  • Participates in short to medium-term strategic business planning for field claims operations; prepares, recommends and manages to the office's annual budget to ensure appropriate resource allocations and expense levels.
  • Reviews and approves complex coverage positions, coaching claims employees on proper positioning and articulation of coverage.
  • Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claims employees authority level; appropriately refers claim expenses and settlements that exceed personal authority limits for approval.
  • Monitors and evaluates the claims reserve practices within the office and ensures that actual reserves are accurate and established promptly.
  • Prepares and distributes management reports analyzing and documenting office operations and performance; identifies, analyzes and reports on claims processing trends and issues.
  • Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor the company's compliance with state and federal legislation
  • Actively attracts, develops, and engages talented claims employees while simultaneously addressing employees who are not meeting expectations.
  • Advanced knowledge of commercial casualty insurance, claims investigation, complex coverage evaluation, loss assessment, reserving, insurance legal & regulatory environment, claims processes and management, applications/systems and procedures.
  • Other skills required include: planning/organizing work, excellent communication (verbal, written, presentation, etc.), collaborating with others, diplomacy/tact, business/financial acumen, and adaptability.
  • Strong history of continuous improvement and collaboration.
  • 7+ years of relevant and progressively more responsible claims work experience, bachelor's degree preferred.

Keywords: Liberty Mutual, Somerville , Complex Claims Unit Manager - Specialty Business Lines, Executive , Somerville, Massachusetts

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