Inclusion Communities Manager
Company: Partners for Youth with Disabilities
Location: Somerville
Posted on: May 12, 2022
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Job Description:
40 hours per week PYD---s goal is to create a world where young
people with disabilities will be able to live with dignity and
pride in who they are, and to lead self-determined lives filled
with purpose . To make this happen, we build the skills and
abilities of young people with disabilities, and increase the
inclusivity of workplaces, organizations, and communities. For over
36 years, PYD has provided youth with disabilities direct service
programing that addresses barriers to employment, graduation, and
academic success in meaningful and measurable ways. PYD---s
Learn.PYD.org (Learn) is a professional development network
designed to improve disability inclusion competencies for
employees, mentors, and volunteers. The network houses
certification processes, learning communities, courses, webinars,
and guidebooks. Learn currently welcomes over 3,000 members
nationally from schools, organizations, businesses, and agencies,
and other community members. The Inclusion Communities Manager is a
critical leadership position, overseeing community management,
content development, and technical assistance for PYD---s
disability inclusion communities. Under the direction of the
National Disability Mentoring Coalition Director, the Inclusion
Communities Manager will be responsible for the quality, growth,
and consistency of PYD---s training environments. Key
responsibilities Learn.PYD.org Community Management Manage and lead
PYD---s certification and learning communities, including the and
Advanced Track programs. Oversee relationship and services to
additional Learn.PYD.org networking and content communities,
including Easterseals, and National Inclusion Project. Ensure
timely feedback, user reporting, and other data as requested. Serve
as lead point of contact for all Learn.PYD.org customers. Provide a
high-quality customer service experience. Conduct additional
ongoing tasks to highly support the large partners and top
customers on Learn.PYD.org, including running user reports,
conducting regular check-ins and satisfaction surveys, scoping
their ongoing needs, and providing evaluation data. Work closely
with the IT Systems Administrator to conduct necessary
administrative tasks for the users and communities housed on
Learn.PYD.org, and to scope, plan out, and support implementation
of platform improvements that would benefit customers. Support the
National Disability Mentoring Coalition Fellowship Program,
including managing the learning community. Content Development
Ensure that the learning content on Learn.PYD.org (i.e., courses,
webinars, and guidebooks) remains relevant and up-to-date through
regular review, maintenance, updates, and enhancement. Develop new
learning resources, review previously created resources, and work
with PYD---s other programs and partners to continuously
find/create other resources that can be added to the Learn.PYD.org
platform. Manage Requests for Proposals process for consultants to
develops courses when external expertise is needed. Serve as lead
on maintaining the learning content release strategy and calendar
for Learn.PYD.org. Maintain an up-to-date and cutting edge
understanding of the field of disability, mentoring, access, and
inclusion via reviewing new research, seeking out relevant articles
and writing, and following key disabled leaders. Manage monthly
webinar series, securing high quality, relevant speakers and
promoting to drive high rates of sign-ups and attendance. Provide
relevant and meaningful follow-up for webinar attendees,
encouraging increased engagement and/or purchase of additional
products. Support projects related to the National Disability
Mentoring Coalition, including organizing and facilitating the
quarterly networking meeting, developing the monthly newsletter,
and researching resources to support coalition members. Training
and Consultation Alongside the National Disability Mentoring
Coalition Director, participate in the delivery of PYD---s remote
and live training, workshop, consultations, and audits. Support the
National Disability Mentoring Coalition Director in developing
training slide decks and corresponding materials for live trainings
and customized consultations. Other In coordination with the
Director of National Initiatives, develop new funding, partnership,
and service delivery proposals, participates in phone calls and
meeting presentations with funders and supporters, and provides
required formal and informal reporting to funders as needed.
Represent PYD at various community meetings, events, workgroups,
committees. Attend relevant internal meetings, including bi-weekly
PYD staff meetings. Participate in regular supervisory meetings.
Assist with other Inclusion Services and agency-wide special
projects as they occur. Skills And Experience Must have excellent
facilitation and teaching/coaching skills. This role requires prior
experience facilitating conversations on disability, accessibility,
inclusion, and/or organizational change. Previous experience in
education, training, and/or online community management. Excellent
interpersonal communication and writing skills, and an ability to
represent PYD with diverse groups of stakeholders. Passionate for
customer success and a proven ability to nurture and grow new and
existing business relationships over time. Deep familiarity with
the disability community, disability inclusion, and ableism.
Ability to travel independently to training locations, program
meetings, and conferences. Ability to successfully manage multiple
projects, deadlines, and priorities in a fast-paced, ever-changing,
and evolving work environment. Excellent judgment and ability to
adapt to changing priorities with ease and efficiency. Awareness of
their identities, personal biases, and solid understanding of their
own history related to ableism. Ability to meet and/or exceed
assigned goals in a high-performing work environment. Familiarity
with Salesforce or other Customer-Relationship Management (CRM)
databases preferred. Familiarity with Wordpress is a plus.
Familiarity with Plain Language is a plus. Supervision Reports to
National Disability Mentoring Coalition Director Diversity &
Inclusion We encourage people with disabilities, BIPOC (Black
and/or indigenous people and people of color), multi-lingual
speakers, people of any religion or ethnicity, and ASL speakers, of
all gender identities and socio-economic backgrounds to apply.
Salary range: $50,000 - $56,000 $2000 retention bonus paid after 60
days of employment. Benefits PYD provides employees with the
following benefits package: Health & Dental insurance with a
generous employer contribution (Tufts Health Plan; Silver and Gold
tier plan options) Employer-paid life and AD&D insurance
Employer paid short term and long-term disability insurance 401(k)
retirement plan with 3% employer contribution Paid vacation time,
starting at 3 weeks (15 days) per year Paid sick time, 12 days per
year Paid holidays, 14 days per year Personal time, 3 days per year
Flexible work scheduling, depending on position Supportive staff
culture committed to providing our employees with the support &
accommodations they need to be successful PYD is a Boston-based
organization, and it is envisioned that this position could be
partially or fully remote. FLSA Status: Exempt Powered by JazzHR
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Keywords: Partners for Youth with Disabilities, Somerville , Inclusion Communities Manager, Executive , Somerville, Massachusetts
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