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Service Manager

Location: Reading
Posted on: June 15, 2022

Job Description:

WE ARE HIRING A SERVICE MANAGERThe Service Manager will oversee the daily functions of the plumbing and HVAC departments. In this role, you will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives, while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.In addition to great pay and our family-owned business culture, we offer all employees the following benefits and perks:

Fully Paid Medical InsuranceVision and Dental Insurance401kCompetitive uncapped Weekly CommissionOpportunities for advancementContinual TrainingSupportive, fun, and professional company ownersOffer specific employee assistance programs (like credit checks, goals/journalling)Charity Softball eventsDinners with spouses when we hit our goalsDeep Sea fishing trips for top producersPaintball and other team building activitiesBBQ and face painting and other family activitiesDestination trips for top performersCompany vehicleBirthday offOUR IDEAL SERVICE MANAGER WILL BE:
Honest - forthcoming when questions or issues ariseReliable - does what they say they willMotivated - looking for more than just a jobPunctual - shows up on timeProblem-solver - takes initiative to fix issuesHumble - Showing importance of the team over self-interest.Knowledgeable - Proven and demonstrated knowledge managing a team to goal.ABOUT US:We are a family-owned and family-oriented business that strives to help the residents of Middlesex and Essex counties, with all plumbing and HVAC needs. We stand by the work we perform and always ensure that the job is done the first time around.RESPONSIBILITIES FOR THE SERVICE MANAGER:
Manage and develop staff of HVAC technicians and plumbers, including setting work priorities, conducting staff meetings, coaching, mentoring and coordinating continuous training.Hold team accountable to KPIs and revenue goalsDevelop and implement operational plans to achieve profit and growth goals, and manages expenditures to meet operational goals.Develops forecasts for sales growth, market mix, and profitability with plans to meet such projections.Oversees daily operations to ensure that proper procedures and guidelines are in place.Resolves customer issues and complaints to ensure customer satisfaction.Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.Assists with or performs administrative tasks.Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules.Resolves escalated customer issues by developing and maintaining a great relationship with customers.

Keywords: WORK WITH YOUR HANDZ, Somerville , Service Manager, Executive , Reading, Massachusetts

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