Service Manager
Company: WORK WITH YOUR HANDZ
Location: Reading
Posted on: June 15, 2022
Job Description:
WE ARE HIRING A SERVICE MANAGERThe Service Manager will oversee
the daily functions of the plumbing and HVAC departments. In this
role, you will plan, organize, direct, coordinate, and control
service center activities and functions to achieve revenue goals
and objectives, while maintaining a strong customer focus,
leveraging the brand, and driving employee engagement in a rapidly
changing and highly competitive business environment.In addition to
great pay and our family-owned business culture, we offer all
employees the following benefits and perks:
Fully Paid Medical InsuranceVision
and Dental Insurance401kCompetitive uncapped Weekly
CommissionOpportunities for advancementContinual
TrainingSupportive, fun, and professional company ownersOffer
specific employee assistance programs (like credit checks,
goals/journalling)Charity Softball eventsDinners with spouses when
we hit our goalsDeep Sea fishing trips for top producersPaintball
and other team building activitiesBBQ and face painting and other
family activitiesDestination trips for top performersCompany
vehicleBirthday offOUR IDEAL SERVICE MANAGER WILL BE:
Honest - forthcoming when questions
or issues ariseReliable - does what they say they willMotivated -
looking for more than just a jobPunctual - shows up on
timeProblem-solver - takes initiative to fix issuesHumble - Showing
importance of the team over self-interest.Knowledgeable - Proven
and demonstrated knowledge managing a team to goal.ABOUT US:We are
a family-owned and family-oriented business that strives to help
the residents of Middlesex and Essex counties, with all plumbing
and HVAC needs. We stand by the work we perform and always ensure
that the job is done the first time around.RESPONSIBILITIES FOR THE
SERVICE MANAGER:
Manage and develop staff of HVAC
technicians and plumbers, including setting work priorities,
conducting staff meetings, coaching, mentoring and coordinating
continuous training.Hold team accountable to KPIs and revenue
goalsDevelop and implement operational plans to achieve profit and
growth goals, and manages expenditures to meet operational
goals.Develops forecasts for sales growth, market mix, and
profitability with plans to meet such projections.Oversees daily
operations to ensure that proper procedures and guidelines are in
place.Resolves customer issues and complaints to ensure customer
satisfaction.Has the ability and willingness to learn the industry
standards and practices, including product details and company
services offered.Offers exemplary customer service, including
maintaining customer relationships and ensuring repeat customers by
coaching your team to upsell products and services and taking care
of any customer concerns or complaints quickly and
professionally.Assists with or performs administrative
tasks.Develops working knowledge of industry regulations,
restrictions, and laws and ensures service department adheres to
all rules.Resolves escalated customer issues by developing and
maintaining a great relationship with customers.
Keywords: WORK WITH YOUR HANDZ, Somerville , Service Manager, Executive , Reading, Massachusetts
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