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VP of Customer Success

Company: Cambridge Mobile Telematics
Location: Somerville
Posted on: June 17, 2022

Job Description:

Cambridge Mobile Telematics (CMT) is on a mission to make the world's roads and drivers safer. Our first product launched in 2012 and pioneered mobile usage-based insurance. Since then, CMT has become the world's leading telematics and analytics provider for insurers, rideshares, personal safety providers, and automakers, providing telematics services for 80 enterprise programs in 20 countries. Powered by mobile sensing, artificial intelligence, and behavioral science, we measure driving quality, incentivize safer driving, assist users in crashes in real time, and improve the safety for millions of drivers every day around the world.This is your opportunity to build and lead a practice and team that will drive strategic value for the world's best insurers and our company. We will only be successful if our customers receive massive value from our products and services.We're looking for a senior leader to own driving success for our clients and adoption by consumers. You'll lead a team focused on helping our clients with program design, on-boarding, adoption, growth, process optimization, retention, and more. You'll partner with the Product team to make sure the clients' and users' needs get addressed by our solutions. You'll partner with Sales and Client Solutions to drive customer retention, renewal, advocacy and up-sell.ResponsibilitiesStrengthen partnerships with global insurance and mobility companies to design, develop and deploy telematics solutions that power their next generation products.Collaborate to develop success plans that align customers and internal CMT teams around highest leverage growth opportunities.Build a team that is passionate about making customers successful and brings together the best of what CMT has to offer.Build out and scale a customer success organization that deliver customer value and align with our growth projectionsPartner with Product to influence customer LTV through higher product adoption, client sat, & overall health scoresMaintain and distribute best practicesPartner with Marketing, Product and Sales to create WOW! client eventsDrive outcomes for clients (user adoption, ROI)Drive outcomes for CMT (renewal rates & revenue growth)Identify opportunities for improvement in our products, services and processesTravel to client sites throughout North America and Europe to deliver in-person consulting, training and success servicesComplete any additional tasks that ariseExperience / Qualifications:Must HaveExperience at the Director of VP level leading customer success teams serving F1000 insurance and//or financial services clientsGrowth oriented mindset with a track record of leading teams that penetrate and grow enterprise/B2B customers Data driven and analytical, with the ability to influence customers to evolve their way of doing businessGrowth marketing for digital/mobile consumer services Bachelor's degree and at least 12 years of relevant experienceLocated in Boston areaDesiredAuto insurance industry expertise (carrier, consultant, insurtech, or software)Strategic / major account management program design and executionManagement or operational consulting experience with top-tier firmStrong industry network in North America and EuropeMasters degreeCompensation:Competitive salary based on skills and experienceEquity in the form of RSUs or stock optionsComprehensive benefits (Medical, Dental, Vision, matching 401k)Life insurance (Basic & AD&D)Unlimited Paid Time Off (Vacation, sick days & public holidays)Parental leaveShort-term & long-term disabilityWork from home depending on role and responsibilitiesFlexible scheduling options depending on role and responsibilitiesAdditional Perks:Feel great working to solve a serious problem (improving road safety)Have fun at our frequent team outingsVolunteer at local organizations Extensive wellness program including gym memberships, fitness reimbursement, and a comprehensive employee assistant programCMT will do all that is possible to support our employees and create a positive work environment for all!Commitment to Diversity and Inclusion:At CMT, we are intensifying our commitment to provide opportunities and career growth to the underrepresented. We are focused on creating an inclusive work environment that encourages a diversity of background and thought to produce the best products and services within our industry.CMT is an equal opportunity employer and strives to create an inclusive and diverse environment that enriches our employees' lives in and outside of work. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state.CMT is headquartered in Cambridge MA. To learn more, visit and follow us on Twitter @cmtelematics.

Keywords: Cambridge Mobile Telematics, Somerville , VP of Customer Success, Executive , Somerville, Massachusetts

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