VP of Customer Success
Company: Cambridge Mobile Telematics
Location: Somerville
Posted on: June 17, 2022
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Job Description:
Cambridge Mobile Telematics (CMT) is on a mission to make the
world's roads and drivers safer. Our first product launched in 2012
and pioneered mobile usage-based insurance. Since then, CMT has
become the world's leading telematics and analytics provider for
insurers, rideshares, personal safety providers, and automakers,
providing telematics services for 80 enterprise programs in 20
countries. Powered by mobile sensing, artificial intelligence, and
behavioral science, we measure driving quality, incentivize safer
driving, assist users in crashes in real time, and improve the
safety for millions of drivers every day around the world.This is
your opportunity to build and lead a practice and team that will
drive strategic value for the world's best insurers and our
company. We will only be successful if our customers receive
massive value from our products and services.We're looking for a
senior leader to own driving success for our clients and adoption
by consumers. You'll lead a team focused on helping our clients
with program design, on-boarding, adoption, growth, process
optimization, retention, and more. You'll partner with the Product
team to make sure the clients' and users' needs get addressed by
our solutions. You'll partner with Sales and Client Solutions to
drive customer retention, renewal, advocacy and
up-sell.ResponsibilitiesStrengthen partnerships with global
insurance and mobility companies to design, develop and deploy
telematics solutions that power their next generation
products.Collaborate to develop success plans that align customers
and internal CMT teams around highest leverage growth
opportunities.Build a team that is passionate about making
customers successful and brings together the best of what CMT has
to offer.Build out and scale a customer success organization that
deliver customer value and align with our growth projectionsPartner
with Product to influence customer LTV through higher product
adoption, client sat, & overall health scoresMaintain and
distribute best practicesPartner with Marketing, Product and Sales
to create WOW! client eventsDrive outcomes for clients (user
adoption, ROI)Drive outcomes for CMT (renewal rates & revenue
growth)Identify opportunities for improvement in our products,
services and processesTravel to client sites throughout North
America and Europe to deliver in-person consulting, training and
success servicesComplete any additional tasks that ariseExperience
/ Qualifications:Must HaveExperience at the Director of VP level
leading customer success teams serving F1000 insurance and//or
financial services clientsGrowth oriented mindset with a track
record of leading teams that penetrate and grow enterprise/B2B
customers Data driven and analytical, with the ability to influence
customers to evolve their way of doing businessGrowth marketing for
digital/mobile consumer services Bachelor's degree and at least 12
years of relevant experienceLocated in Boston areaDesiredAuto
insurance industry expertise (carrier, consultant, insurtech, or
software)Strategic / major account management program design and
executionManagement or operational consulting experience with
top-tier firmStrong industry network in North America and
EuropeMasters degreeCompensation:Competitive salary based on skills
and experienceEquity in the form of RSUs or stock
optionsComprehensive benefits (Medical, Dental, Vision, matching
401k)Life insurance (Basic & AD&D)Unlimited Paid Time Off
(Vacation, sick days & public holidays)Parental leaveShort-term &
long-term disabilityWork from home depending on role and
responsibilitiesFlexible scheduling options depending on role and
responsibilitiesAdditional Perks:Feel great working to solve a
serious problem (improving road safety)Have fun at our frequent
team outingsVolunteer at local organizations Extensive wellness
program including gym memberships, fitness reimbursement, and a
comprehensive employee assistant programCMT will do all that is
possible to support our employees and create a positive work
environment for all!Commitment to Diversity and Inclusion:At CMT,
we are intensifying our commitment to provide opportunities and
career growth to the underrepresented. We are focused on creating
an inclusive work environment that encourages a diversity of
background and thought to produce the best products and services
within our industry.CMT is an equal opportunity employer and
strives to create an inclusive and diverse environment that
enriches our employees' lives in and outside of work. We do not
discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status or disability state.CMT is headquartered in Cambridge MA. To
learn more, visit www.cmtelematics.com and follow us on Twitter
@cmtelematics.
Keywords: Cambridge Mobile Telematics, Somerville , VP of Customer Success, Executive , Somerville, Massachusetts
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