Account Manager - Public Administration (Remote) Canada
Company: CentralSquare Technologies
Location: Somerville
Posted on: June 17, 2022
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Job Description:
CentralSquare is a unique enterprise software company whose
mission is to build safer, smarter, more connected communities. -
We serve over 7,500 organizations in North America, from large
cities to counties and towns of every size. - We provide software
for managing public safety (#1 market share) and public
administration (#2 market share), enabling first responders to do
their jobs as effectively and safely as possible. Learn more by
visiting -.The Account Manager establishes and maintains long term
relationships within an assigned territory of CentralSquare clients
and uses those relationships to preserve, promote and expand
CentralSquare business with key client stakeholders. Positional
goals include client satisfaction, client references, add on sales,
and continued renewal of the client's annual system maintenance.
The Account Manager will work under moderate supervision with
latitude for independent thinking and judgement.Build and maintain
strong, long lasting customer relationships.Develop a trusted
advisor relationship with key customer stakeholders and executive
sponsors.Understand the client's needs - for the overall market and
individual projects.Screens clients and potential opportunities in
order to identify projects with a reasonable opportunity of success
for both parties - a happy client and a reasonable CentralSquare
profit.Set reasonable expectations for the client. Involves other
CentralSquare departments in the sales process in order to ensure
the effective execution of the project.Negotiate and implement
contracts, sales orders or change orders and, where applicable,
purchase orders from clients.Produce related contract documents as
required such as a Statement of Work (in cooperation with the
Operations and Contracts), in order to accurately document the
project.Secure sales that generate a reasonable CentralSquare
profit and prompt cash flowMeet or exceed Sales Quota and Gross
Margin objectives.Proposal Development Process (PDP)With the
assistance of the Proposal Team and Product Specialists, develops
proposals and supporting price quotations according to the
company's established Proposal Development Process.Acts as the
guiding force in Proposal and Quotations Review processes and
collaborates with Operations, Product Management, and Finance to
ensure accuracy based on the company's best understanding of the
effort required according to current pricing methodologies and
project implementation standards.Following the company's
established Contract Capture processes, coordinates efforts with
the Contracts and Operations departments to negotiate and complete
accurate and acceptable contracts for awarded
opportunities.CRMDocuments the status, activities, contacts and
findings of each opportunity using the company's CRM system in
order to effectively manage opportunities and the sales pipeline
and to provide management reporting for company planning and sales
productivity measurement.GeneralCommunicates with Sales Support
(Product Specialists) to ensure that client
demonstrations/presentations are tailored to the specific needs and
interests of the qualified prospect and are planned and executed
according to the company's established business processes for Sales
Demonstrations.Provides general customer service to assigned
clients, including facilitating their access to the services
provided by CentralSquare and escalating issues that adversely
affect client satisfaction.Utilizes Solutions Selling strategies,
expressing knowledge and understanding of the clients business,
resulting in product/service recommendations that contribute to
client's accuracy and efficiency.Travels to perform client site
visits, attend conferences/trade shows, perform discovery sessions,
and conduct demonstrations for potential clients.Supports ongoing
organizational improvement efforts and maintain good
inter-departmental relationships.Maintains a thorough understanding
of the public safety industry including trends, business practices,
financial measurements and performance indicators, and key
competitors.Lends expertise and assists with special projects as
needed. -Requirements:Bachelor's degree in Business Administration
or related field.Technically savvy with ability to learn new
software quickly.Able to communicate effectively with end users,
sales, and technical teamsIntermediate skills with SalesForce.com
(or other CRM) and proficiency with MS Office suiteMinimum 3 - 5
years of experience in a client-facing complex Enterprise Software
Account Management, and/or Sales role.CentralSquare Technologies is
-an equal opportunity employer. We celebrate diversity and are
committed to creating an inclusive environment for all
employees.
Keywords: CentralSquare Technologies, Somerville , Account Manager - Public Administration (Remote) Canada, Executive , Somerville, Massachusetts
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