Principal Manager of Partner Success

Company: HubSpot
Location: Somerville
Posted on: June 18, 2022

Job Description:

Account ManagementCambridge, MA, USAWe are looking for a strategic, results-driven Principal Manager of Partner Success to lead our Americas Partner Success segment. Our Partner Success teams mission is to deliver an extraordinary experience that helps our partners deliver successful services that turn customer opportunities into outcomes. Our Channel Consultants (CCs) coordinate the post-sale experience for HubSpot partners, enabling them to service HubSpot customers and help them achieve their desired outcomes and grow. CCs do this by driving product knowledge, enabling resources, proactively managing risk, and identifying opportunities for new products and services in their partners book of business.As the Principal Manager, you will manage 4 Managers as they coach and develop a team of world-class CCs, approximately 30 individual contributors. In your role, youll be responsible for customer retention and growth in a high-performing, results-driven organization. In addition, you will work closely with leadership on regional and global initiatives, and help drive the vision, strategy, and roadmap for your segment.This is a multi-faceted role that role will be a mix of people, program, and results management, including:Being ultimately accountable for the revenue retention and growth of your segment of customersHiring, coaching and developing a group of high-performing managers and their teamsOwning the engagement of partners and their influence on retention, and growth of the portfolio of customersAnalyzing customer and team performance data to make informed decisions about operational and procedural changes.Partnering with leadership on the greater vision and strategy for the CC team, proactively identifying areas for innovation and improvement to help drive significant and sustained year-over-year growthActing as an advocate for partners and customers and serve as an escalation point for customer satisfaction issuesGrowing strong internal relationships across Sales, Support, Product, and other departments to drive resultsOwning and managing important global, cross-functional initiativesWe are looking for an individual who:Is a leaderIs a natural problem solverIs results-orientedIs committed to the development of othersIs autonomous, adapts to change quickly, and is a master at prioritizationPossesses a deep desire to make partners and customers successful and advocate on their behalfWith the following demonstrable skills and experience:4+ years of management experience, experience managing managers is valuable but not a requirementProven leadership ability to coach, influence, develop, motivate and empower employees to achieve their best while maintaining high employee moraleExtensive experience in a client services roleA demonstrated track record of hitting your goals and aligning a team around key growth metricsAbility to communicate effectively in small and large groupsSelf-motivated, decisive, and experienced in change managementExperience working effectively with all levels of managementProven track-record leading initiatives across multiple functionsAbility to use data to analyze results and make data-driven decisions to identify and implement new opportunities to drive customer successWe know theconfidence gapand imposter syndromecan get in the way of meeting spectacular candidates, so please dont hesitate to apply wed love to hear from you.Important COVID-19 Guidance (For candidates applying to roles in the United States):Per HubSpots policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversitypagehere.About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of, wed love to hear from you.You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot'sPrivacy Noticeexplains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpots use of your personal information.

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