Director, R&ED Digital/IT Run Operational Excellence
Company: Bristol-Myers Squibb
Location: Somerville
Posted on: June 20, 2022
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Job Description:
At Bristol Myers Squibb, we are inspired by a single vision -
transforming patients' lives through science. -In oncology,
hematology, immunology and cardiovascular disease - and one of the
most diverse and promising pipelines in the industry - each of our
passionate colleagues contribute to innovations that drive
meaningful change. We bring a human touch to every treatment we
pioneer. Join us and make a difference.Job DescriptionThe Head of
Run Operations for Research & Early Development IT will be
responsible for leading the ongoing run operations across the
R&ED platforms. This is a critical role in leading the strategy
and management of the run operations to minimize any disruption to
the scientific research process, which is enabled by digital
capabilities and data. This includes leading a matrixed team of
professionals which includes internal staff and external Service
Provider resources to provide an optimized user experience to our
R&ED scientific community. - - This role will report to the
Executive Director, R&ED Digital Engineering. -The Head of Run
Operations will drive the evolution from a distributed operating
support model to a highly coordinated set of support capabilities
built on Scaled Scrum/Agile framework. and champion an evolving
culture of excellence and agile ways of working. - Key to this role
will be the candidate's depth of understanding of challenges and
opportunities of managing the support of an extensive set of
research applications across multiple scientific domains and
geographic locations.To achieve this, it will be critical that this
position works closely with our R&ED IT functional and
technical colleagues to develop and implement operational
excellence strategies to ensure the integrity and life-cycle
management of the R&ED platforms and operational services per
the service requirements, ensuring business continuity, and
maximizing the value. Major Duties and ResponsibilitiesTranslating
Run Operations Support R&ED into a unified Support strategy.
Translating the strategy into execution of multi-functional
initiatives applying common principles, systems and tools to
achieve sustainable improvement of key support performance metrics.
Creating the run operations sourcing strategy, and transition to an
optimal support staffing model. Key contributor to deliver optimal
user experience for support services. Managing a team of
professionals in delivering functional support of R&ED research
platforms. Coordinating with managed service providers, vendors,
project teams, business stakeholders, and other IT support
resources to achieve an optimal user experience and service
performance.Work closely with R&ED Digital colleagues and
informatics scientists, to achieve effective functional support to
various research groups and R&ED teams with group leaders and
scientists.Collaborating with cross-functional R&ED leadership
to identify the optimal support organization through the effective
management of software demand and entitlements (TCO) and funding
execution through understanding of business objectives, P&L
scope and resourcing needs; and partnering with leadership to
eliminate barriers.Developing operational support improvement
planning processes that align with business strategy and with
business planning at corporate and operational levelsManaging the
development of new tools and support management techniques, driving
the evaluation of existing processes, and developing plans to
improve support processes across R&EDDeveloping strategy for
license management and responsibility for license complianceLeading
the operational excellence initiatives across R&ED IT.Promoting
a culture of excellence and continuous improvement and embedding it
into our daily workDriving the priorities and resource model across
the R&ED Run organization with periodic (annual/semiannual)
adjustments in alignment with the R&ED strategy and priorities,
supporting cost management by making choices consistent with
financial goalsStaying up to date on developments in Scaled Scrum
and Support methodologies and best practicesCoaching / mentoring
stakeholders at all levels to support them through the adoption of
new Operational Support principles and practicesManagement
Responsibility: - - - - - - - - - - - - - - - - - - - - 5-6 direct
employees: Direct line management of the Run Operations for
Research & Early Development IT teamOversight of 100-150 contingent
support provider resourcesTravel:Up to 10%Required
Knowledge/Skills/QualificationsExperience/Knowledge:10+ years
leadership experience in Applications Delivery or Operations
/Support rolesAble to identify improvement opportunities, translate
into tangible initiatives and drive execution of projects. -Able to
build relationships/networks, able to negotiate & influence, manage
change in matrix environment -and lead change through others.Track
record of success in the rigorous planning, execution and timely
delivery of projects and programs; demonstrated proficiency in
managing the support of a large, complex portfolio of
applications.Proven innovation & opportunity identification
translated into tangible initiatives and successful
execution.Exceptional skills in leadership, coaching, analytical
problem solving and strong business acumen.Exceptional builder and
leader of high-performance teams.Superior written and verbal
communication, presentation, and interpersonal skills.Expertise in
working with support partners, especially offshore.Around the
world, we are passionate about making an impact on the lives of
patients with serious diseases. Empowered to apply our individual
talents and diverse perspectives in an inclusive culture, our
shared values of passion, innovation, urgency, accountability,
inclusion and integrity bring out the highest potential of each of
our colleagues.Bristol Myers Squibb recognizes the importance of
balance and flexibility in our work environment. We offer a wide
variety of competitive benefits, services and programs that provide
our employees with the resources to pursue their goals, both at
work and in their personal lives. -Physical presence at the BMS
worksite or physical presence in the field is an essential job
function of this role which the Company deems critical to
collaboration, innovation, productivity, employee well-being and
engagement, and enhances the Company culture.To protect the safety
of our workforce, customers, patients and communities, the policy
of the Company requires all employees and workers in the U.S. and
Puerto Rico to be fully vaccinated against COVID-19, unless they
have received an exception based on an approved request for a
medical or religious reasonable accommodation. - Therefore, all BMS
applicants seeking a role located in the U.S. and Puerto Rico must
confirm that they have already received or are willing to receive
the full COVID-19 vaccination by their start date as a
qualification of the role and condition of employment. - This
requirement is subject to state and local law restrictions and may
not be applicable to employees working in certain jurisdictions
such as Montana. This requirement is also subject to discussions
with collective bargaining representatives in the U.S.Our company
is committed to ensuring that people with disabilities can excel
through a transparent recruitment process, reasonable workplace
adjustments and ongoing support in their roles. Applicants can
request an approval of accommodation prior to accepting a job
offer. If you require reasonable accommodation in completing this
application or if you are applying to a role based in the U.S. or
Puerto Rico and you believe that you are unable to receive a
COVID-19 vaccine due to a medical condition or sincerely held
religious belief, during or any part of the recruitment process,
please direct your inquiries to adastaffingsupport@bms.com.
Visitcareers.bms.com/eeo-accessibilityto access our complete Equal
Employment Opportunity statement.Any data processed in connection
with role applications will be treated in accordance with
applicable data privacy policies and regulations.
Keywords: Bristol-Myers Squibb, Somerville , Director, R&ED Digital/IT Run Operational Excellence, Executive , Somerville, Massachusetts
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