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Quality Manager ISO 9001

Company: Keolis Commuter Services
Location: Somerville
Posted on: June 23, 2022

Job Description:

Knowledge and Skills:

  • Bachelor's degree in Engineering preferred.
  • Very good knowledge of ISO 9001:2015 standard and of ISO 19011:2018 standard.
  • Outstanding knowledge in project management, planning and execution.
  • Must have an eye for detail and above-average analytical ability and problem-solving abilities.
  • Excellent listening, communication, and presentation skills.
  • Ability to deliver high-quality output using the Microsoft Office suite, Coruson and Visio software.
    Experience:
    • Operational knowledge or engineering experience preferred.
    • Deep experience with quality auditing tools (e.g., control charts) and methodologies.
    • Experience facilitating meetings at all levels of the organization in a diverse environment.
    • Influencing skills and ability to work effectively throughout all levels of the organization.
    • Ability to work both independently and as part of a diverse team of quality professionals.
    • Experience in managing quality programs in a Transportation services or manufacturing environment highly desirable.
      Key Accountabilities:Ownership for the QMS and Contractual Compliance in the PTC Program:
      • Works with PTC Subject Matter Experts (PTC Engineers) to establish the QMS for the PTC Program
      • Accountable for verifying contractual compliance of the PTC program in accordance with Schedule 3.6 of the KCS-MBTA contract, including:
        • Workmanship standards
        • Quality control
        • Configuration control plan
        • Calibration standards for tools and equipment
        • Quality audit program
        • Document control
        • Management of non-conformances
          Establish Quality Assurance and Compliance Program for the PTC Program:
          • Establishing a process map for the department
            • Understanding and mapping the key department processes
            • Mapping of how processes are interconnected within the PTC Program and with other departments
            • Building and maintaining a gap assessment
              • Continually reassessing PTC Program performance against QMS, contractual standards, and department documents by using a gap assessment and audit outputs
              • Assessing departmental document suitability as changes in operating practice occur
              • Driving a road map to develop, sustain, and continually improve the Quality Management System
                • Develop and maintain a prioritized plan to improve the QMS against key gaps from the gap assessmentCorrective Action Cycle for the PTC Program:
                  • Tracking actions generated by audits, non-conformances, and other sources for the PTC Program in accordance with whole Quality team tracking process
                  • Working with PTC Engineers to ensure actions are completed in a timely fashion
                  • Escalating actions that are not achieving required progress through periodic reporting
                  • Reporting on progress to the Quality Director and the PTC DirectorDelivery of and Support for the QMS Audit Program:
                    • Conducts quality audits as required by the internal audit program
                      • Assists in identifying risk areas for future audits as part of the periodic audit planning cycle
                        Document Control Management:
                        • Oversees the Document Control process for the PTC Program
                        • Partners with PTC Engineers to ensure all documentation related to the PTC Program is in audit ready and compliance status
                          Other:
                          • Demonstrate and adhere to the Keolis Commuter Services principals of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance.
                            Additional Statements:Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the well being of our employees, customers, and communities. Together we can become the most successful transportation company in the world.Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.ADA Reasonable Accommodation: Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations.Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Keywords: Keolis Commuter Services, Somerville , Quality Manager ISO 9001, Executive , Somerville, Massachusetts

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