Cafe Manager

Company: True Grounds Cafe
Location: Somerville
Posted on: June 23, 2022

Job Description:

A True Grounds Caf-- Manager works with a passionate team both in Front & Back of House dedicated to the overall guest experience. The Cafe Manager works side by side with the team by leading and inspiring them to exceed our guest's expectations at every opportunity. This will be achieved by providing exceptional service that is authentic, genuine, warm and welcoming. The Cafe Manager is also responsible for ordering, monitoring inventory levels, and workflow to optimize the financial and operational success of the cafe. They are also invested in the training and development of their teammates and support a strong learning environment in the cafe, focusing on hospitality, product quality, and team development.You Are:- A leader who loves coaching others and is patient and adaptive in helping learners of different styles and backgrounds succeed- Someone who raises the bar and sets a high standard for themselves and others- A superb communicator who imparts information effectively and delivers constructive feedback in a way that is effective and kind- Someone who demonstrates sound judgment and decision-making skills; faces difficult situations with an open and positive attitude toward problem solving- A collaborator who knows what obstacles to remove to simplify processes and get work accomplished; you stay nimble, communicate clearly, and show a bias towards action- Dedicated to your team and your guests-you understand and value empathy and use it to guide interactions on and off the job- Passionate about the planet and creating a sustainable future for our people, the company, and our planet.You Will:- Partner closely with the Owner to launch and drive all cafe and company initiatives- Support all training, learning, and development activities for new and current team members- Partner with the Owner to review financial reporting, identifying and driving changes needed to improve financial performance and business sustainability- Place orders to keep optimal inventory levels of coffee, culinary items, and other supplies, ensuring that we are always able to meet the requests of our guests while minimizing waste- Lead your shift by ensuring the right people are in the right places and that the team is giving exceptional hospitality and executing every beverage and food item according to True Grounds standards- Provide timely and consistent feedback to your team to inspire continuous improvement in workflow, hospitality, and product quality- Prepare delicious beverages and food to quality standards- Promote a safe and respectful working environment- Uphold and follow all health, food safety, and safety guidelinesYou Have:- 1 year working in a leadership role or experience leading a team, with a strong preference for coffee, food, and beverage- Completed Serve Safe Manager training or will complete it within 30 days post-hire (paid by TG)- Familiarity with online collaboration and organization tools including Google Sheets/Docs- A flexible schedule and are available to work mornings, evenings, weekends and holidaysPhysical Demands of the Role:- Ability to stand and walk for long periods of time. You're on your feet the majority of the day, whether you are standing behind bar pulling shots or walking the cafe floor- Use of hands to reach, grip, turn and perform precision work. You're using your hands to operate espresso machines, pour delicious pour overs, operate the register, and prepare food (among other responsibilities)- As needed squat, bend, twist and reach for items below waist level or above shoulders. For example, you may have to bend down or reach up to grab cups, lids and towels- Ability to lift, push/pull, carry and/or move up to 50 pounds. For example, you'll be handling bags of coffee beans, flour, crates of milk, tub of dishes and trash bins- As needed climb ladders, stairs, ramps and uneven floor and/or surfaces. For example, climb on a step stool to change menu slacks, go up and down stairs and ramps to storage areas- Ability to smell and taste. You're tasting and smelling coffee and food, helping ensure quality control for each cup and plate- Ability to listen and speak. You're listening and speaking with our guests to guide and create experiencesNotesTrue Grounds is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job's requirements, our business's needs, and an applicant's qualifications. We do not tolerate discrimination or harassment of any kind-in the hiring process or in the workplace.We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.We will consider for employment qualified applicants with arrest and conviction records.We participate in E-Verify. We will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.

Keywords: True Grounds Cafe, Somerville , Cafe Manager, Executive , Somerville, Massachusetts