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Senior Manager, Vendor Operations

Company: Liberty Mutual Insurance
Location: Somerville
Posted on: July 31, 2022

Job Description:

Overall responsibility for work executed by a third party vendor and ownership of the strategic relationship with US GRM Claims vendor and business partners. Develops, implements, and manages third party vendor`s standards and procedures. Defines, analyzes and assesses key performance metrics to ensure vendors meet the business needs and to set supply management strategies that drive increased value for internal clients in terms of reduced costs, improved quality, service, technology and processes. Collaborates with Corporate Legal and Information Technology to ensure vendors are compliant with Liberty Mutual standards. Creates and maintains strong partnerships with key suppliers.


Develops and implements strategic standards and procedures for vendor partners within an aligned business unit and/or corporate department.
Partners with Corporate Procurement to identify key performance metrics that measure the vendor`s success
Performs research or directs research through others to identify trends and recommends improvements to processes and procedures
Responsible for oversight and spend management of the vendor budget and ensuring that service level agreements are met within financial parameters
Makes recommendations to senior leadership for plans to reduce cost by improving process efficiencies
Manages a team of managers and/or individual contributors who support vendor operations
Presents analyses, recommendations and results to senior management and vendor executive partners
Develops and implements strategic standards and procedures to ensure vendor relationship effectiveness
Defines individual performance objectives and development plans to ensure alignment with project and unit objectives.
Evaluates team and individual performance and makes final hiring and compensation recommendations


Competencies typically acquired through a Bachelor`s degree in relevant field or equivalent experience required
Advanced degree preferred
Minimum of 8-10 years of experience managing third party vendors operations and relationships
Excellent communication and interpersonal skills amongst team and multiple senior stakeholders
Successfully accomplishes objectives using persuasion, motivation and inspiration
Advanced decision making, judgment, negotiation and analytical skills
Extensive knowledge of business operations, objectives, and strategies
Experienced and persuasive presentation skills
Experienced manager with demonstrated leadership skills and ability to get work done through others

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work - US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.


Keywords: Liberty Mutual Insurance, Somerville , Senior Manager, Vendor Operations, Executive , Somerville, Massachusetts

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