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Assistant General Manager (AGM)

Company: Holiday Inn
Location: Somerville
Posted on: September 21, 2022

Job Description:

The Assistant General Manager is a critical position for the success of the Holiday Inn Boston Bunker Hill. In this role, you will be responsible for managing the operations of the Rooms Department, Food and Beverage Department, and Property Operations for the the hotel; this includes Housekeeping, Guest Services, Food and Beverage Outlets, Kitchen, Banquets, and Maintenance. Responsible for maintaining established operational standards, maximizing the profits of the hotel and creating an environment of team member engagement. Responsibilities include outlet staffing and training, shift coverage and scheduling throughout departments, floor coverage for day-to-day operations, food cost, beverage cost, cleanliness of outlet, kitchen, public areas, function space and hotel tower.What you will be doing? Some of the responsibilities are as follows: Maintains standards of guest service and hotel building. Supports the General Manager in achieving budgeted revenues and expenses and maximizing profitability for the hotel. Manages and supervises hotel operations, insuring guest satisfaction and maintaining product quality and service standards. Actively participates in the preparation of the annual hotel budget. Supervises and manages all Rooms Division and Food and Beverage staff. Organizes, trains and oversees a courteous and efficient staff that promote excellent service and standards of the hotel. Insures hotel is properly staffed for optimal service and operational efficiency, utilizing short and long-term forecasts. Coordinates training efforts and assesses the progress of all staff in both technical and service skills. Understands and is able to utilize all hotels systems, including, but not limited to POS, PMS, Accounting Software, Telephone, WiFi. Effectively and constructively coach and counsel subordinates in accordance to company policies and procedures. Is a positive role model, mentor and evaluator to help develop members of the team. Completes management responsibilities, for example: hiring, training, discipline, evaluations, etc. Inspects guest rooms, function space, outlets and public areas on a regular basis. Prepares and reviews weekly Food and Beverage, Rooms and Maintenance department schedules, ensuring that staffing is adequate to ensure proper service, yet reduced when business levels are low. Handles guest's request and complaints appropriately and in a timely manner. Handles fire/emergency procedures. Participates in leadership meeting, monthly department meetings, and other meetings/trainings as needed, i.e.: credit, BEO, management training, etc. Reviews time cards/payroll daily. Ensures accomplishment of VIP procedures and maintains guest history files. Schedules and supervises the MOD program. Reviews the day's room status with front desk, housekeeping, engineering, F&B outlets, etc. and conducts the Daily Business Review in the absence of the General Manager. Reviews Night Auditor's summary. Maintains a bank. Continually updates/communicates all promotions, special events and any changes in hotel systems/procedures to the appropriate staff. Follows purchase order system for ordering supplies. Ensure meeting rooms and catering events is executed flawlessly. Performs other duties as assigned by General Manager.Experience Minimum of (2) years hands of experience with ala carte dining. Minimum of 3-5 years in Hotel Management Role.Licenses or Certificates TIPS CPR Serv safe certified Allergen awareness certified Valid Drivers' License in good standingJob Type: Full-timePay: $65,000.00 - $75,000.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Day shift Evening shift Holidays Monday to Friday Weekend availabilityExperience: Hotel management: 3 years (Preferred)Work Location: One location

Keywords: Holiday Inn, Somerville , Assistant General Manager (AGM), Executive , Somerville, Massachusetts

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