Quality Assurance Manager
Company: City of Somerville
Location: Somerville
Posted on: January 21, 2023
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Job Description:
The Quality Assurance Manager is responsible for ensuring the
City's customer service professionals have the knowledge, skills,
and abilities required to effectively serve the Somerville
community. The employee must be able to identify, diagnose and
resolve various customer-related issues, and successfully
communicate the information to various employees across the City,
while ensuring they are all working toward common goals.
Essential Functions:
The essential functions or duties listed below are intended only as
illustrations of the various type of work that may be performed.
The omission of specific statements of duties does not exclude them
from the position if the work is similar, related, or a logical
assignment to the position.
Education and Experience: High School diploma and five or more (5+)
years' experience in a high-volume, versatile customer service
environment; or any equivalent combination of education, training
and experience which provides the required knowledge, skills and
abilities to perform the essential functions of the job. Associate
or Bachelor's degree preferred.
Knowledge, Abilities and Skill:
The work environment involves everyday discomforts typical of
offices, with occasional exposure to outside elements and travel
within the City. This may include: other city and school buildings,
business and residencies. Noise or physical surroundings may be
distracting, but conditions are generally not unpleasant. Employee
may be required to work beyond normal business hours in response to
attend evening meetings, weekend events or complete work
assignments with set deadlines.
Physical and Mental Requirements:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
position's essential functions.
Physical Skills
Minimal physical demands are required to perform the work. Work
effort principally involves sitting to perform work tasks, with
intermittent periods of stooping, walking, and standing. There may
also be some occasional lifting of objects such as office equipment
or photocopy paper (up to 30lbs.).
Motor Skills:
Duties are largely mental rather than physical, but the job
requires minimal motor skills for activities such as moving
objects, operating a telephone, personal computer, peripherals,
and/or most other common office equipment.
Visual Skills:
Visual demands require constantly reading documents for general
understanding and analytical purposes.
Hours: Full-Time
Salary: $64,945.93 annualized + benefits
Union: Non-Union
Date Posted: January 10, 2023
City of Somerville residents are especially encouraged to
apply.
The City of Somerville is an affirmative action/equal opportunity
employer and does not discriminate on the basis of race, color,
sex, religion, age, national origin, disability or any other
protected category. Women, minorities, veterans, and persons with
disabilities are encouraged to apply. Auxiliary aids and services,
written materials in alternative formats, and reasonable
modifications in policies and procedures will be provided to
qualified individuals with disabilities free of charge, upon
request.
Persons with disabilities who need auxiliary aids and services for
effective communication (i.e., CART, ASL), written materials in
alternative formats, or reasonable modifications in policies and
procedures in order to access the programs, activities, and
meetings of the City of Somerville should please contact Adrienne
Pomeroy at 617-625-6600 x 2059 or apomeroy@somervillema.gov.
Benefits Somerville Offers
Benefits listed are for benefits-eligible positions and the above
information is meant to be a general overview of the benefit
programs offered by the City of Somerville. This is not a binding
contract, for any questions relating to benefits for specific union
and non-union positions please contact the Human Resources
department by calling (617) 625-6600 x 3300.
COVID-19 Vaccination Required
To better protect the health and safety of staff and the public,
all City of Somerville employees must be fully vaccinated against
COVID-19 as of November 1, 2021. Exemptions and/or reasonable
accommodations are not guaranteed and will be reviewed by the City
of Somerville Human Resources Department on a case-by-case basis.
Learn more at www.somervillema.gov/HR/COVID19.
Keywords: City of Somerville, Somerville , Quality Assurance Manager, Executive , Somerville, Massachusetts
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