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Senior Manager - Health Information Management, REMOTE

Company: Partners HealthCare
Location: Somerville
Posted on: March 14, 2023

Job Description:

About Us

As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

Under the direction of the Executive Director of Enterprise Health Information Management (HIM), the Senior Manager of Data & Record Integrity:

  • Implements strategic priorities related to enterprise level health information policy, regulations, and compliance across Mass General Brigham to meet the needs of a large, complex organization including 12 site-based hospitals.
  • Directs operational and financial aspects of a centralized Record & Data Integrity Division, which includes Chart Correction, Patient Identity, Deficiency Tracking and Health Information Exchange Operations.
  • Develops and advances new HIM and HIE programs and projects across Mass General Brigham through leading and collaborating with a variety of enterprise-wide stakeholders. The scope of responsibility includes regulatory compliance efforts and policy development related to managing the integrity of health information within the context of the patient's electronic health record across all Mass General Brigham (MGB) healthcare organizations and facilities.

    Principal Duties and Responsibilities

  • Enterprise Master Patient Index (EMPI)
    • Provide leadership and guidance to the EMPI Manager for efficient and effective operations
    • Design and implement a strategic direction for improved EMPI data integrity functions
    • Determine performance measures for health record data accuracy, completeness, and reliability in support of safe, effective patient care
    • Recommend and approve staffing resources in support of patient safety
    • Implement consistent patient matching data standards for MGB. This includes policies and procedures for duplicate patient identity cleanups, merging patient records when necessary, and other related operational processes required for clean, reliable patient data across entities
    • Identify and recommend efforts to ensure the security of the EMPI
    • Provide leadership and decision making for various data requests and clinical integration strategies which involve EMPI data and operations.
    • Chart Correction
      • Oversee the strategic management of the enterprise-wide Chart Correction Unit.
      • Direct and implement effective strategies to correct and amend patient health records in a timely manner in support of safe patient care.
      • Collaborate with MGB digital and technical teams on strategies for correcting widespread issues requiring the use of automated procedures and disclaimers while assuring the electronic health record is compliant and meets regulatory requirements and legal standards.
      • Design and implement a patient amendment process that provides a transparent and easy patient experience and balances patient rights with an accurate legal record.
      • Provide consistent communication and guidance to all patient requests for amendments and reflects how MGB and maintains their health information.
      • Deficiency Tracking
        • Oversee the deficiency tracking and transcription services across entities.
        • Assure all entities follow policies as well as state and federal documentation regulations.
        • Manage a centralized transcription and voice recognition program strategy, utilizing preferred vendors and managing contracts in the most cost-effective and efficient manner.
        • Health Information Exchange Operations
          • Implement and promote processes that assures all data that is electronically shared with or by MGB through HIEs is valid and reliable.
          • Recommend performance improvement strategies in follow-up to trend information on duplicates, merges, chart corrections and other HIE data integrity issues.
          • Recommend non-MGB sites for integration to use the MGB EHR. Assist in the direction and implementation efforts for effective transition of designated patient data.
          • Serves as a liaison with HIE vendors and state agencies to ensure purposeful sharing of data.
          • Keep abreast of national interoperability standards and work with technical and clinical teams to operationalize requirements.
          • Overall Management
            • Create and implement policies and procedures that support organizational goals carried out by Enterprise Record and Data Integrity across MGB.
            • Recommend training curriculum as it pertains to health data integrity, including ongoing EMPI cleanup activities, integration with scheduling and registration functions, etc.
            • Contribute to a positive patient experience by ensuring excellent customer service standards are met when patients request amendments and identity confirmation.
              • Participate in HIM administrative and leadership committees, as required, representing HIM at workgroups and discussions involving health information data integrity.
                • Responsible for human resources and compensation related duties in support of staff.
                  • Promote cooperation and teamwork among staff to attain goals and objectives.
                    • Design and promote processes that assure the privacy, confidentiality, and security of health information.
                    • Stay abreast of new regulations that impact the core work of health information management (patient access to their health information, etc.) and lead enterprise organization and planning efforts to implement such regulations within time frame required.
                    • Plan and implement a Health Record and Data Integrity budget in alignment with and support of Enterprise HIM goals and objectives.
                    • Perform other duties as required.


                      • Bachelor's degree in Health Information Management, Health Care Management, Health Informatics, or related area; Master's degree preferred. Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) credentials preferred.
                      • Knowledge of health information management principals including DPH, CMS, Joint Commission, HIPAA Privacy and Security regulations and compliance requirements.
                      • Demonstrated proficiency with information systems technology and data base management.
                      • 10 years of progressive health information operations, health care management or health informatics managerial and leadership experience working in a healthcare system.
                      • 10 years of experience in working with various health information systems, electronic health records and applications. Skills, Abilities, Competencies
                        • Ability to communicate to groups easily and effectively at various professional levels, to accomplish goals and objectives while maintaining good working, professional relationships.
                        • Demonstrated ability to be self-directed with excellent organizational, analytical, and interpersonal skills. Independent judgment necessary to carry out efforts that have significant impact on services or programs.
                        • Demonstrated high level critical thinking, written and oral communication skills.
                        • Excellent presentation skills and conflict resolution skills required.
                        • Must be knowledgeable in multi-departmental and cross-functional planning and organization, change management and leadership skills.
                        • Ability to manage proactively through problem identification and resolution.
                        • Identify educational needs and implement performance improvement processes.
                        • Ability to successfully manage multiple tasks while understanding and keeping focused on priorities.

                          EEO Statement

                          Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Keywords: Partners HealthCare, Somerville , Senior Manager - Health Information Management, REMOTE, Executive , Somerville, Massachusetts

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