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Quality Manager, Engineering

Company: Keolis Commuter Services
Location: Somerville
Posted on: March 20, 2023

Job Description:

Knowledge and Experience:

  • Bachelor's degree in Engineering preferred.
  • Engineering experience required.
  • Deep experience with quality auditing tools (e.g., control charts) and methodologies
  • Experience facilitating meetings at all levels of the organization in a diverse environment.
  • Influencing skills and ability to work effectively throughout all levels of the organization.
  • Ability to work both independently and as part of a diverse team of quality professionals.
  • Experience in managing quality programs in a Transportation services or manufacturing environment is highly desirable
    • Very good knowledge of ISO 9001:2015 standard and of ISO 19011:2018 standard
    • Outstanding knowledge in project management, planning and execution.
    • Must have an eye for detail and above-average analytical ability and problem-solving abilities.
    • Excellent listening, communication, and presentation skills.
    • Ability to deliver high quality output using the Microsoft Office suite, Visio and Power BI
    • Certified as a quality auditor.
    • Certified Six Signa Green belt (desirable)
      Key Accountabilities:Ownership for the QMS and Contractual Compliance in Engineering
      • Acts as the ISO 9001 subject matter expert for the department assuring its compliance with the standard requirements.
      • Build and maintain the department QMS by working with the key managers in Engineering including helping with the development and monitoring of the department KPIs and dashboards.
      • Apply the lean management principles and tools to identify opportunities for improvement to further improve maintenance processes and optimize asset utilization.
      • Oversees the implementation of improvement initiatives in the department as part of the QMS continuous improvement process.
      • Accountable for contractual compliance under the 3.6 schedule of the KCS-MBTA contract applied to Engineering, including:
        • Workmanship standards
        • Quality control process
        • Calibration standards for tools and equipment process
        • Document control process
        • Management of nonconformances and corrective actions
        • Internal audit process
        • Work with the department to help them fulfil their contractual compliance on the reportable documents as per Schedule 3.2ISO 9001 Department Quality Roadmap
          • Establish and maintain a process map for the Engineering department ensuring:
            • the key department processes are mapped
            • process maps are interconnected within the department and with other departments.
            • Build and maintain a gap assessment:
              • Develop and maintain a prioritized plan to improve the QMS against key gaps from the gap assessment.
              • Continually reassess department performance against ISO 9001 and contractual standards, using the gap assessment, the department KPIs and audit outputsNonconformance process and Corrective Action Cycle for Engineering
                • Track corrective actions generated by audits, non-conformances, and other sources for the Engineering department in accordance with the Quality team tracking process.
                • Works with process owners to assist with root cause analysis and the corrective actions identification. Ensure all actions are completed in a timely fashion.
                  • Works with other departments including Mechanical, and Transportation to assist identifying root causes and corrective actions when needed.
                  • Escalate actions that are not achieving required progress through periodic reporting.
                  • Reports on progress to the Engineering Senior team and to the Director of Quality Assurance
                  • Update the KPIs regarding CARsInternal Audit Program
                    • Acts as the ISO 9001 subject matter expert for audits.
                    • Assists in identifying risk areas for future audits as part of the periodic audit planning cycle.
                    • Assist in development of audit plans, audit schedules.
                    • Evaluate department's processes for compliance with quality requirements.
                    • Participate in quality audits (and lead a team of quality auditors, when needed)
                    • Assist audit team in developing audit reports; present audit reports to top management, as needed.
                    • Assist with follow-up audits, as required.
                    • May be required to develop internal auditing/testing parametersDocument Control Management
                      • Oversees the Document Control process for the department.
                      • Ensures that Maintenance Workflows are standardized and documented as per the company's document control procedure.
                      • Assess departmental document suitability as changes in operating practice occur.
                      • Works with the department to ensure that changes to assets or processes are managed in accordance with the company's change management process.
                      • Partners with key Engineering personnel to ensure all documentation related to the Engineering group is in audit-ready and compliance status.Supplemental Work specific accountabilities
                        • Oversees the Document Control process for SW Department
                        • Manage the calibration process for SW Department, integrating it in the Engineering process.
                        • Content owner of the SW intranet webpage
                          Additional StatementsDrug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible#CB #INDHP

Keywords: Keolis Commuter Services, Somerville , Quality Manager, Engineering, Executive , Somerville, Massachusetts

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