Senior Account Manager

Company: Mirakl
Location: Somerville
Posted on: May 23, 2023

Job Description:

Senior Account Manager Somerville, Massachusetts, United States May 16, 2023 Enterprise marketplaces are growing at more than twice the rate of overall eCommerce. Mirakl's mission is simple. We help our 350+ clients seize this opportunity by providing the industry's first and most advanced enterprise marketplace SaaS platform, unparalleled expertise, and a rich ecosystem of sellers to accelerate the launch and scale of their marketplace. -
Our latest $555M Series E fundraising values the company over $3.5B and places it among the most dynamic players in eCommerce, globally. - To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a Senior Account Manager. Your Impact: -As the Senior Account Manager, you will be responsible for the commercial growth of your assigned territory. Management of this portfolio will include the following key priorities:

• Management of planned renewals within the fiscal year;
• Manage pipeline of upsell/cross-sell opportunities within assigned territory against an annual sales quota
• Partner with Customer Success to mitigate commercial risk and prevent churn -You will be responsible for creating strategic partnerships with internal stakeholders such as Sales, Customer Success, Finance, Operations and Legal organizations to uncover expansion and upsell opportunities, to secure every renewal within your portfolio, and to update terms as necessary. You will need to balance potential growth with attrition risk in order to strategize commercial approaches with the goal of establishing successful long term commercial contracts with our customers. -What you will do at Mirakl:
  • Analyze client portfolio and manage territory in order to define a renewal strategy both for in-year renewals and longer term client portfolio
  • -Develop and execute win/win negotiation strategies for account contract renewals that maximize contract value while protecting and enhancing customer relationships
  • Partner with Customer Success, Finance, Rev Ops & Legal to develop a clear renewal strategy for each customer based on data driven decisions
  • Maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities throughout the contract lifecycle.
  • Own, drive and manage the renewals process in collaboration with the account team, including but not limited to identifying customer requirements, uncovering roadblocks, and understanding customer processes to drive renewal to on-time closure
  • Provide executive management with complete visibility to renewals and solicit executive involvement as required
  • Accurately maintain/update a rolling 120 day forecast of renewals in your territory while ensuring any uncovered risk is clearly communicated in order to develop resolution strategies -What Mirakl is looking for in a Candidate:
    • 5+ years of demonstrated success in a SaaS Sales, Account Management or Renewals
    • Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level
    • Strong process management, financial acumen, operations acumen
    • Demonstrated success in closing complex, multi-year deals
    • Historical success in exceeding revenue goals
    • Excellent verbal/written/analytical skills necessary.
    • Experience with enterprise CRM or customer service applications
    • Bachelor's Degree required Mirakl is an Equal Opportunity Employer. We prohibit discrimination of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit and business need. We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a hyper-growth company at the heart of digital transformation for the world's most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you're not an exact match.

Keywords: Mirakl, Somerville , Senior Account Manager, Executive , Somerville, Massachusetts