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Senior Manager Business Intelligence

Company: Partners HealthCare
Location: Somerville
Posted on: May 28, 2023

Job Description:

The Senior Manager, Enterprise Business Intelligence (EBI) is responsible for the direct management of 8-12 full-time employees, as well as consulting resources where necessary for larger projects. The incumbent will manage team resources, and the execute on analytics projects which span multiple departments across our entire health systems.
The manager oversees our data and analytics dissemination to institutions and departments across the organization on our enterprise reporting platform and Tableau infrastructure. The manager will ensure accurate and quality reporting of hospital data through these platforms, and devise strategies to improve the dissemination of these data in a quality manner that meets the department's standards.
The manager provides administrative leadership for the realization of our analytics strategy as it pertains to our broader organizational goals. This includes organizing projects, scrum teams, and workgroups, as needed, to achieve timely resolution to issues and to achieve goals; working closely with internal stakeholders, Digital leadership, as well as Mass General Brigham stakeholders. The senior manager will work toward moving forward the vision and strategy of data driven decision making disseminating business intelligence and end user visualizations throughout our complex, multi-campus organization.
The Senior Manager, (EBI) has the responsibility of expanding Tableau reporting from basic reporting and dashboarding to predictive and prescriptive analytics. The manager will onboard full-time and consulting resources to manage the development of data visualizations.
Principle Duties and Responsibilities

  • Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
  • Manages 6-12 full-time staff consisting of business intelligence developers. Oversees recruitment, training, professional development, and evaluation of staff.
  • Establishes, refines and implements a vision and strategy for disseminated performance metrics & analytics across the MGB organization.
  • Elicits data and reporting requirements from hospital administrators, clinicians, and other staff, using interviews, document analysis, requirements workshops, site visits, use cases, scenarios, data analysis, task, and workflow analysis
  • Performs analysis of existing data sources and reports within the electronic medical record, MGB Snowflake, Data Lake, and other internal and external data sources available in order to provide suggestions on strategy and tactical matters based on knowledge of available data and reports
  • Identify and implement improvements in analytics and data delivery to MGB staff by leveraging knowledge of business intelligence, data warehousing and healthcare analytics.
  • Manage the implementation of a multi-year project to roll out Tableau dashboards to staff at all levels, including provider/surgeon performance dashboards in order to drive improvement in transparency, cost, and quality for MGB as a whole
  • Responsible for managing project budgets, to deliver on analytics projects which require the deployment of temporary consultant resources
  • Facilitate with Digital senior leaders, which includes key analytics stakeholders across MGB to make decisions about the role, strategy, and further implementation of analytics across MGB
  • Manage project dependencies and timelines while reporting status and issues and risks to appropriate audiences
  • Collaborates with other MGB departments as needed, on an ongoing basis
  • Represents MGB Digital on internal and external committees or task forces as needed
  • Ensure comprehensive Quality Assurance, and adequate documentation of programs, applications, and operational procedures as part of a project rollout
  • As needed, lead team to perform data analysis against hospital systems such as Enterprise Data Warehouse, Azure data Lake, MS SQL Server databases, Epic tools, external websites, and Business Intelligence platforms in order to glean meaningful insights and produce actionable reports for DAO customers
  • Works with new and existing EBI developers to share knowledge in methods of data analysis, summarization and presentation. Trains other analysts and end-users on key analytic and reporting systems and databases Qualifications
    • Master degree preferred with two plus years of healthcare management or related experience; or
    • Bachelor degree in Computer Science or comparable required with five plus years of healthcare management or related experience Skills & Abilities
      • Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization
      • Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization
      • Strong problem solving and negotiation skills
      • Ability to effectively conduct meetings, both formal and informal
      • Requires minimal direction from leadership and possesses the ability to learn quickly Working Conditions
        • Currently, this position is 100% remote due to COVID-19. In the future, this position will have the opportunity for up to 80% remote work with some in office presence required.
          • Possible local travel to Mass General Brigham sites
          • While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
          • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.
            EEO Statement
            Mass General Brigham (formerly Partners HealthCare) is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Keywords: Partners HealthCare, Somerville , Senior Manager Business Intelligence, Executive , Somerville, Massachusetts

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