Practice Supervisor - Virtual Urgent Care (Hybrid)

Company: Partners HealthCare
Location: Somerville
Posted on: January 15, 2023

Job Description:

About UsMass General Brigham Integrated Care is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative -community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy -to bring health care closer to patients while lowering total health care costs. - MGB Integrated Care will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations -across the state and region.We aspire to -be people's -first choice -for health and care- rooted in -well-being and kindness -- -by bringing world-class care closer to -home (or at home!) -and -being the -bridge -to world-renowned hospitals and research when needed.We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team. Opportunities exist for team members to contribute both in their primary domain as well as in other areas of the organization. -Our core values are shared fundamental beliefs that guide our decision-making and behavior and bind us together as a team. At MGB Integrated Care, we are:

• Bravely Human: We approach our work with empathy, vulnerability, and kindness.
• Clearly Honest: We seek to provide clarity amongst our teams and patients.
• Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.
• Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.
• Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.The Opportunity: Practice Supervisor, Virtual Urgent Care (Hybrid)Mass General Brigham now offers convenient, high-quality virtual urgent care services for many health conditions and minor injuries. -Why This Role is ImportantThe role of the Practice Supervisor, Virtual Urgent Care, is a critical position for the Mass General Brigham Integrated Care team. Reporting to Senior Administrative Manager, this position is responsible for managing all operations for the On-Demand virtual care service, training and supervising support staff, and helping to develop and grow this new service.What You'll Work On
  • Operations:
    • Contributes to a positive work environment and a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team and administrative to provide optimal patient experience.
    • Oversees daily operations and performance of the Virtual Urgent Care service
    • Provides direct supervision of Virtual Urgent Care Patient Experience Navigators
    • Works closely with and collaborates with the appropriate departments and staff to ensure HIPAA compliance, risk management, legal and regulatory compliance, and upholds the highest levels of quality and safety for care teams and patients
    • Identifies, monitors and resolves IS issues that impact the practice's operation
    • Evaluate, analyze and report on service metrics and implements performance improvements for virtual service -
    • Collaboration with Sr Project Manager for operationalization of new systems, processes, business relationship development.
    • Administrative:
      • Provides human resources management of staff in the hiring, training, coaching, and talent development of staff to 6+ FTEs
      • Provide administrative cross coverage, as a member of the practice leadership team, to manage staffing and/or center based operational issues, in a time sensitive manner
      • Provide back up support for Patient Experience Navigatiors
      • Coordinates, documents, and completes performance evaluations for staff effectively and on time
      • Assists in the career development of practice employees through ongoing coaching, counseling, and training
      • Develops and provides training for staff on the administrative policies and procedures of the practice and MGBUC
      • Coordinates staff training for both the personal and professional development of staff
      • Oversees the management of the center(s) payroll within Kronos, including the resolution of payroll issues
      • Attends regularly scheduled meetings
      • Growth/Innovation:
        • Generates and communicates new ideas and suggestions that will improve the quality of service.
        • Participate in the development of projects to support service goals and innovation
        • Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
        • Tests out new ideas and quality improvement initiatives such as new processes, workflows, and ways of doing things
        • Other:
          • Performs other duties as assigned.

Keywords: Partners HealthCare, Somerville , Practice Supervisor - Virtual Urgent Care (Hybrid), Healthcare , Somerville, Massachusetts