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Program Manager - Health Equity

Company: Brigham and Women's Hospital
Location: Somerville
Posted on: March 15, 2023

Job Description:

Job Description - Program Manager - Health Equity (3232822) About Us
As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. General Overview Program Manager will lead portfolio of activities aimed at building and strengthening health care infrastructure for readiness to deliver high quality, equitable care. Program activities to include improving demographic data capture processes and deploying process for patients/staff to report instances of racism in clinical settings, as well as other key initiatives including responding to external health equity policy and regulatory requirements, eliminating racialized medicine and equity informed clinical policy review. Principal Duties and Responsibilities

  • Partner with Health Equity leadership to guide and develop strategy, policy and measurement for general United Against Racism (UAR) functions and health equity programming
  • Support data accuracy work: expansion from adult primary care to pediatrics, specialty care and inpatient care; expansion from focus on Race, Ethnicity, and Language (REaL) data to include Sexual Orientation and Gender Identity (SOGI) and disability/accommodations data collection; and development and tracking of data accuracy reports for external regulatory requirements)
  • Manage the development of health equity strategies and drive the creation of programming related to SOGI and disability, engage with the Health Equity team and other internal stakeholders, providing insights related to SOGI, and disability to inform Health Equity activities across MGB
  • Support deployment of processes and policies related to responding to incidents of racism or discrimination, including supporting a team that manages trainings for staff. Develop reporting and accountability measurement plan
  • Provide administrative management support to set project plans to meet milestones; prepare and interpret data to inform leadership decisions to improve patient outcomes; convene stakeholders and present data for decision making; prepare internal and external reports based on insights
  • Other work as assigned and may include supporting review of clinical policy from equity-informed lens, removing use of clinical calculators with race adjustment, support crafting external advocacy policy positions, development of partnership opportunities for payor contracts, etc. Qualifications
    • BS degree required and Master's preferred
    • 3 to 5 years prior relevant experience -
    • A combination of education and experience may be substituted for requirement
    • Strong interpersonal skills to enable collaboration across MGB enterprise
    • High degree of initiative and enthusiasm for learning new concepts and working with new tools and sources of information
    • Demonstrated commitment to health equity, antiracism, social justice causes, or community development
    • Bilingual capabilities are a plus Skills/Abilities/Competencies -
      • Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization
      • Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization
      • Ideal candidate would have background in one or both areas:
        • Development or implementation of training programs within HealthStream application
        • Analyzing and developing responses to healthcare policy and regulatory requirements
        • Project Management: excellent organizational skills, attention to detail and ability to work autonomously. Ability to set priorities; manage multiple tasks and projects; and set and meet deadlines
        • Strong problem solving and negotiation skills
        • Ability to effectively conduct meetings, both formal and informal -
        • Requires minimal direction from leadership and possesses the ability to learn quickly
        • Will need to demonstrate Mass General Brigham's Leadership Competencies for both Performance -
        • Focused Leadership and People-Focused Leadership
          • Performance Focused:
            • Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions
            • Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems
            • Cultivate Innovation: Create new and better ways for the organization to be successful
            • Ensure Accountability: Holding self and others accountable to meet commitments
            • Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder
            • People Focused:
              • Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization
              • Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals
              • Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
              • Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
              • Instill Trust: Gain the confidence and trust of others through honesty, integrity and authenticity Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Primary Location MA-Somerville-MGB Assembly Row Work Locations MGB Assembly Row Job Other Organization Mass General Brigham(PHS) Schedule Full-time Standard Hours 40 Shift Day Job Employee Status Regular Recruiting Department MGB Office of the Chief Medical Officer

Keywords: Brigham and Women's Hospital, Somerville , Program Manager - Health Equity, Healthcare , Somerville, Massachusetts

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