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Clinical Business Analyst

Company: Brigham and Women's Hospital
Location: Somerville
Posted on: March 18, 2023

Job Description:

Job Description - Clinical Business Analyst (3233811) Clinical Business Analyst - ( 3233811 ) The teammate in this role is a member of the BWH/BWF Ambulatory Clinical Information Systems Team focusing on Epic Ambulatory, MyChart, and complementary applications. This role supports Brigham and Women's Hospital, Brigham and Women's Faulkner Hospital, the Brigham and Women's Physician Organization, and its affiliates. Support consists of telephone support, along with classroom, and at-the-elbow support in patient care areas. The Clinical Business Analyst is responsible for eliciting business requirements, executing user acceptance testing, and providing end user support to Epic users. - Under the direction of the Manager for BWH/BWF Clinical Ambulatory Information Systems, the individual in this role will:

  • Primarily function in a support-based role working with end-users through day, overnight and weekend call on a rotating basis. The primary applications supported will be Epic Ambulatory, Mychart, complementary applications and Epic Workbench for outpatient specific requests.
  • Provide in-person ambulatory support at BWH/BWF main campuses and distributed offsite locations
  • Provide off hours (weekends and/or evenings) on-site support multiple times per year for Epic upgrades and other organizational project "Go-Lives"
  • S/he must be able to create and maintain healthy working relationships with the end users, leadership, and satellite staff
  • Elicit requirements, and document workflow changes an impacts, for Epic enhancement and demand requests
  • Create, or update, change related training and communication materials as it relates to Epic Ambulatory application changes
  • Plan, manage, and over-see projects utilizing recognized project management techniques and methodologies
  • Conduct formal presentations and prepare presentation for project level work
  • Communicate status on various project/program efforts to leadership, internal stakeholders and manage expectations
  • Document and analyze business processes and drive business process improvement workflows
  • Functional and technical requirements definition
  • System testing/quality assurance
  • Communication
  • Training
  • Implementation & Post-implementation support
  • Documentation
  • Complete work assignments in accordance with established timelines
  • Identify system and related operational issues and provide recommended solutions We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

    Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. The Clinical Business Analyst II works with users to understand complex clinical and business workflows, define functional requirements, convey requirements to colleagues engaged in software design and configuration activities, execute test scripts and user acceptance testing, and provide software support services. Qualifications -
    • Bachelor's Degree in Business, Information Technology, Healthcare or a related field required
    • Five or more years of healthcare information technology experience with knowledge of clinical systems
    • Epic Certification desired or must obtain Epic training as outlined by program requirement
    • A combination of education and experience may be substituted for requirements Diversity Statement As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
      - Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. -
      - Primary Location MA-Somerville-BWH Assembly Row Work Locations BWH Assembly Row Job Business and Systems Analyst Organization Mass General Brigham(PHS) Schedule Part-time Standard Hours 24 Shift Day Job Posted Shift Description 24 hours per weekOnsite and will target Wednesday through Friday Employee Status Regular

Keywords: Brigham and Women's Hospital, Somerville , Clinical Business Analyst, Healthcare , Somerville, Massachusetts

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