Customer Service Representative
Company: Liberty Mutual
Posted on: January 5, 2022
Advance your Customer Service career at Liberty Mutual
Insurance- A Fortune 100 Company! Superior Customer Service is our
Under moderate supervision, serves as primary contact for support
and service of commercial insurance policies. Address questions and
concerns from policy holders, agents, and business partners in an
accurate and timely manner. Collect, send and route forms and
documentation necessary to assist customer requests. Provide
support across a highly diverse, cross-functional product set,
technology platforms and applications.
- Acts as first point of contact for routine customer requests
and queries for our Assigned Risk Workers Compensation
- Establishes and maintains a professional relationship with both
external and internal customers while developing a thorough
understanding of service needs.
- Coordinates activities with various departments to ensure
efficient and quality service including but not limited to;
Billing, U/W, Premium Audit and Claims.
- Completes basic research around customer queries and requests.
If unable to resolve request, identifies and engages appropriate
department, individual, or escalation path.
- Routes requests and submissions using appropriate systems for
assignment and resolution. Accurate and timely documentation of
required transactions and customer interactions.
- Clearly and professionally communicate often complex processes
in concise and plain language.
- Identify gaps in workflow and make recommendations around
Category: Customer Service
Primary Location: Remote
Salary: USD $41,200.00 - $45,700.00 / Year
Travel: As Needed
- Associate's degree or equivalent plus at least 1 year of
related commercial insurance experience.
- Basic knowledge of commercial policies preferred.
- Ability to clearly and professional communicate and express
information both orally and in writing.
- Business background with knowledge of basic Commercial
- Excellent written, verbal and interpersonal skills.
- Ability to communicate with individuals at all levels within
and outside the organization.
- Proficient in MS Office software applications (Excel, Word,
- Demonstrates effective organization and workload management
- Knowledge, skills and competencies as normally acquired through
an Associates degree or equivalent business background along with a
minimum of 12 months related Commercial insurance experience.
Here's some of what you can look forward to as one of our
Competitive CompensationOur compensation programs are designed to
deliver above-market pay if you perform well, and significantly
above that for exceptional performance over time. Virtually every
employee is eligible for some type of variable incentive pay in
addition to his or her base pay.
Flexible Work ArrangementsWe understand the role work-life balance
plays in your ability to stay energized and engaged. So we place an
emphasis on regular hours, flex scheduling, and generous time off
through paid holidays, vacation days, and more.
Top-Notch Retirement PlansOur pension plan provides a monthly
credit equal to 5% of your eligible compensation. You can also
participate in our 401(k) plan, which offers a guaranteed match of
$0.50 for every $1 you contribute, up to 8% of your eligible
Career DevelopmentFrom regular coaching planning, to paid training,
licensing, and 100% tuition reimbursement for approved courses,
we're dedicated to your continued growth, because we know it leads
to continued success.
Health & WellnessYou'll have access to comprehensive health,
dental, and vision coverage, as well as a host of other insurance
and wellness benefits-including progressive parental benefits and
See Full Benefits
Why Liberty Mutual?
At Liberty Mutual, our purpose is to help people embrace today and
confidently pursue tomorrow. That's why we provide an environment
focused on openness, inclusion, trust and respect. Here, you'll
discover our expansive range of roles, and a workplace where we aim
to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to
Work" by Great Place to Work-- US for the past several years. We
were also selected as one of the "100 Best Places to Work in IT" on
IDG's Insider Pro and Computerworld's 2020 list.
We have been named by Forbes as one of America's Best Employers for
Women and one of America's Best Employers for New Graduates-as well
as one of America's Best Employers for Diversity. To learn more
about our commitment to diversity and inclusion please visit:
Liberty Mutual is an equal opportunity employer. We will not
tolerate discrimination on the basis of race, color, national
origin, sex, sexual orientation, gender identity, religion, age,
disability, veteran's status, pregnancy, genetic information or on
any basis prohibited by federal, state or local law.
Keywords: Liberty Mutual, Somerville , Customer Service Representative, Hospitality & Tourism , Somerville, Massachusetts
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