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Customer Service Representative

Company: Liberty Mutual
Location: Somerville
Posted on: January 5, 2022

Job Description:

Advance your Customer Service career at Liberty Mutual Insurance- A Fortune 100 Company! Superior Customer Service is our primary goal.

Under moderate supervision, serves as primary contact for support and service of commercial insurance policies. Address questions and concerns from policy holders, agents, and business partners in an accurate and timely manner. Collect, send and route forms and documentation necessary to assist customer requests. Provide support across a highly diverse, cross-functional product set, technology platforms and applications.

Responsibilities:

  • Acts as first point of contact for routine customer requests and queries for our Assigned Risk Workers Compensation business.
  • Establishes and maintains a professional relationship with both external and internal customers while developing a thorough understanding of service needs.
  • Coordinates activities with various departments to ensure efficient and quality service including but not limited to; Billing, U/W, Premium Audit and Claims.
  • Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, individual, or escalation path.
  • Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions.
  • Clearly and professionally communicate often complex processes in concise and plain language.
  • Identify gaps in workflow and make recommendations around improving processes.
    Job Specifications:

    Reference: 21
    Category: Customer Service
    Primary Location: Remote
    Additional Locations:
    Schedule: Full-Time

    Salary: USD $41,200.00 - $45,700.00 / Year
    Education Level:
    Travel: As Needed

    Qualifications

    Qualifications:
    • Associate's degree or equivalent plus at least 1 year of related commercial insurance experience.
    • Basic knowledge of commercial policies preferred.
    • Ability to clearly and professional communicate and express information both orally and in writing.
    • Business background with knowledge of basic Commercial polices.
    • Excellent written, verbal and interpersonal skills.
    • Ability to communicate with individuals at all levels within and outside the organization.
    • Proficient in MS Office software applications (Excel, Word, etc.).
    • Demonstrates effective organization and workload management skills.
    • Knowledge, skills and competencies as normally acquired through an Associates degree or equivalent business background along with a minimum of 12 months related Commercial insurance experience.
      Featured Benefits

      Here's some of what you can look forward to as one of our employees.

      Competitive CompensationOur compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.

      Flexible Work ArrangementsWe understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.

      Top-Notch Retirement PlansOur pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay.

      Career DevelopmentFrom regular coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, we're dedicated to your continued growth, because we know it leads to continued success.

      Health & WellnessYou'll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits-including progressive parental benefits and support.

      See Full Benefits

      Why Liberty Mutual?

      At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

      Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work-- US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list.

      We have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

      Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Keywords: Liberty Mutual, Somerville , Customer Service Representative, Hospitality & Tourism , Somerville, Massachusetts

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