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Customer Service Travel Coordinator

Company: DuVine Cycling + Adventure Co.
Location: Somerville
Posted on: January 15, 2022

Job Description:

Job description

DuVine Cycling + Adventure Co. is seeking a Customer Service Travel Coordinator. This position provides concierge style service to our travelers while also assisting with the operations side of each tour departure.
Daily Responsibilities:
Communicate with guests through phone and email correspondence in a clear professional, high touch manner.
Finalize pre and post travel plans for guests including rail, hotel and car reservations.
Manage customer accounts by accepting payment, processing reservation forms, producing client reports and sending trip materials.
Identify and implement opportunities to enhance a customer's experience prior to departure.
Communicate tour details to our international offices.
Provide assistance to other team members, including our Sales and Marketing teams as needed.

Qualifications:
Strong organizational skills and attention to detail.
Service-minded with a confident, reassuring client interaction style.
Ability to multi-task and prioritize under pressure.
Ability to problem solve with confidence.
Has an entrepreneurial spirit and is self-motivated as well as thrive in a team environment.
Excellent written and verbal communication skills.
Superior computer skills including Microsoft Office, Adobe and web based applications.
Previous international travel planning experience preferred.
Experience in a professional office setting.
This is an entry-level position.
If you are a travel professional who enjoys challenges and has the energy and enthusiasm to support a growing business in the Boston area, we would love to hear from you! Please submit your resume, cover letter and salary requirements to careers@duvine.com.

Keywords: DuVine Cycling + Adventure Co., Somerville , Customer Service Travel Coordinator, Hospitality & Tourism , Somerville, Massachusetts

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