Retail Customer Service Specialist

Company: Public Lands
Location: Somerville
Posted on: September 21, 2022

Job Description:

Retail Customer Service Specialist

DescriptionAt Public Lands, we exist to celebrate and protect public lands for all. We believe these national treasures are meant to be explored, protected and celebrated so they may live on for generations. With this in mind, we seek to empower the passionate, to guide the curious and to celebrate the courageous on their journey to thrive outside. Our mission grounds us in the communities we serve and drives our commitment to inspire and enable a diverse community of people to experience the profound power of the outdoors, either in their backyards or in our nation’s public lands. We are also committed to our unmatched set of standards for environmental practices. At the core of our brand is a dedication to provide products and experiences to any explorer in an effort to grow the number of people who love and seek to protect our public lands. We are driven to meet each explorer where they are in their journey, and to do it with an unapologetic commitment to style, quality and service. Our retail locations are designed to inspire and fuel a need to get outside. Our team lives and breathes for their next adventure, no matter how big or small. We are outdoor humans – connected by a common passion, shared experiences and style that is all our own.
Customer Service Specialist Duties:

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement
• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
• Serve as primary customer service provider at the front end and liaison between customers and management
• Ensure customers receive outstanding service by adhering to and enforcing customer service programs
• Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure
• Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary. Qualifications
  Success Profile:
  • Flexible availability – including nights, weekend, and holidays
  • Ability to provide outstanding customer service
  • Ability to direct efficient front-end operations
  • Basic cash management procedures
  • 1-2 years of Retail Cashier or Sales experience preferred Public Lands is an Equal Opportunity Employer Committed to Inclusion and Diversity.

Keywords: Public Lands, Somerville , Retail Customer Service Specialist, Hospitality & Tourism , Somerville, Massachusetts