Customer service associate
Posted on: September 24, 2022
Models and delivers a distinctive and delightful customer
Registers sales on assigned cash register, provides customers with
courteous, fair, friendly, and efficient checkout service.
Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer issues and
answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team
members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
Provides customers with courteous, friendly, fast, and efficient
Recommends items for sale to customer and recommends trade-up
and/or companion items.
Registers customer purchases on assigned cash register, collects
cash and distributes change as requested; processes voids, returns,
rain checks, refunds, and exchanges as needed.
Keeps counters and shelves clean and well merchandised, takes
inventory, and maintains records. Checks in and prices merchandise
as required or as directed by store manager or communicated by the
Implements Company asset protection procedures to identify and
minimize profit loss.
Ensures compliance with state and local laws regarding regulated
products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal,
super structures, and sale merchandise. Completes resets and
revisions as directed.
Assists with separation of food items (e.g., raw foods from
pre-cooked) and product placement as specified by
policies/procedures (e.g., raw and frozen meats on bottom shelves).
For consumable items, assists in stock rotation, using the first
in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital
passport photo service, poster print and creative machine,
suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture
Care Plus, fills orders (pick items), delivers orders to customers
as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean,
neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains
respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Attends training and completes PPLs requested by Manager or
assigned by corporate.
Must be fluent in reading, writing, and speaking English. (Except
in Puerto Rico)
Requires willingness to work flexible schedule, including evenings
and weekend hours.
Keywords: Walgreens, Somerville , Customer service associate, Hospitality & Tourism , Reading, Massachusetts
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