Customer Service Associate
Company: Careerbuilder-US
Location: Somerville
Posted on: January 22, 2023
Job Description:
Job DescriptionPosition Title: Customer Service
AssociateDepartment: RetailGrade: 6Starting Salary: $17.82/hrEast
Cambridge Savings Banks Retail Division is actively recruiting for
Full-Time Customer Service Associates. Function: Under the general
supervision of a Banking Center Supervisor, or Business Development
Sales Manager, perform a wide variety of customer initiated
transactional services and related accounting/clerical tasks.We are
looking for a candidate with:
- Minimum of 1 year cash handling experience. Teller experience
or Retail Banking preferred.
- General Understanding of digital banking products
- Demonstrated sales skills and customer service experience in
retail environment
- Excellent interpersonal and communication skills
- Must be a self-starter with ability to work independently
- Ability to take initiative
- Must be available to work evenings and every other
SaturdayEssential Job Functions:
- Buy/sell teller cash to maintain authorized amounts.
- Greet and assist customers in a professional and personally
responsive manner in accordance with East Cambridge Savings Bank's
Customer Service Standards. Communicate general banking services
information, and promote products and services. Direct customers to
appropriate retail staff as needed, refer any problem situation to
supervisor.
- Responsible for making referrals based on predetermined sales
goals on a monthly/annual basis in accordance with the Banks
Customer Service Standards. Sell and cross-sell products and
services to new and existing customers. Be knowledgeable and
understanding of the customers needs by conducting a needs
analysis.
- Accept and process customer transactions through computer
terminal.
- Cash customers checks in accordance with Bank policy. Enter
check holds and provide customers with appropriate hold notices.
Sell money orders, treasurer's and travelers' checks; and redeem
U.S. Bonds. Process cash advances.
- Complete all required Bank Secrecy Act training annually and
maintain knowledge of current BSA related policies and procedures.
To assist with Bank Secrecy Act compliance, recognize and document
currency transactions and checks purchased in excess of $10,000, as
well as checks purchased between $3,000-$10,000. Identify and
report potential suspicious activity.
- Ensure proper documentation and accuracy of each transaction.
Verify posting items, bond redemption forms for completeness and
accuracy. Verify all cash transactions, double check incoming and
outgoing cash.
- Train Clerk/Tellers in entry-level work, customer service
standards, procedures and services. Evaluate work performance.
- Take computer totals and reconcile individual daily work -
which involves: balancing daily work ensuring that all
documentation is in order (i.e checks balance) and cash in
proof.
- Open and close all types of products. Enter holds and provide
customers with appropriate notice. Ensure that disclosures are
completed and distributed to customer. Process related documents
and distribute to appropriate departments on a daily basis.
Contact our Human Resources Division or visit www.ecsb.com/careers
for more details and to apply. Or submit your resume to:Email:
recruit@ecsb.com Fax: 617-252-6877 Phone: 617-354-7700East
Cambridge Savings Bank, Attn: Human Resources344 Cambridge Street
Cambridge, MA 02141East Cambridge Savings Bank is an Equal
Opportunity Employer/Veterans/Disabledby Jobble
Keywords: Careerbuilder-US, Somerville , Customer Service Associate, Hospitality & Tourism , Somerville, Massachusetts
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