Retail Lead
Company: INSA
Location: Avon
Posted on: May 17, 2024
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Job Description:
Position Summary
The Retail Lead is responsible for leading the interaction with
customers and providing excellent customer experience and service
delivery. This position also requires having knowledge about
cannabis products, providing product recommendations and processing
sales transactions while acting as sales leader to meet or exceed
the companys sales and profitability goals.
Responsibilities & Duties
Provides excellent customer service to all customers, leads team in
same. Answers customer questions about products and advises them on
their needs and preferences, addresses escalated customer concerns.
Ensures transactions are processed accurately and efficiently using
a computerized system; provides training to staff as needed. Acts
as sales leader to meet or exceed the companys sales goals by using
Insa sales standards, models sales behaviors for team. Ensures
order fulfillment and restocking when needed; maintains a clean and
organized retail space. Maintains compliance with Company SOPs and
state regulations, including sales limits and proper checking of ID
specifications. Actively contributes to maintaining a safe work
environment by following applicable safety procedures, wearing
appropriate PPE, and reporting injuries, near misses, and hazards
to management. Behaves in a manner that is positive, productive,
cooperative and encourages teamwork. Performs other duties as
assigned.
Qualifications & Skills
Must be at least 21 years of age. High school diploma or GED
required. Previous retail, hospitality, and/or customer service
experience required. 1 3 years of leadership experience preferred.
Basic computer skills required; POS software and cash management
experience preferred. Basic math skills including adding and
subtraction required. Outgoing, friendly, and enthusiastic attitude
required. Must have a reliable personal vehicle. Must be able to
pass a background check in accordance with state regulations.
Competencies
Attention to Detail Ability to perform accurate transactions and
maintain compliance with complex regulations. Confidentiality
Ability to maintain confidentiality when handling sensitive
information. Customer Relations Ability to provide professional
customer service and positively represent the Insa brand.
Leadership Ability to lead others in achieving duties and
assignments. Ability to set a positive example of Company core
values for others.
Physical Requirements
Ability to stand and walk for an 8+ hour shift. Ability to lift and
carry up to 50lbs occasionally. Ability to stoop, kneel, and bend
at the waist. Visual acuity is needed for viewing computer screens
and fine print. Manual dexterity needed for performing
transactions.
Workplace Environment
Busy retail environment with moderate noise level Indoor/outdoor
environment with exposure to seasonal temperature changes High
volume work during peak hours, events, and holidays
Keywords: INSA, Somerville , Retail Lead, Hospitality & Tourism , Avon, Massachusetts
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