OPERATIONS MANAGER

Company: The Avra Group
Location: Boston
Posted on: February 17, 2026

Job Description:

Job Description Job Description Position Summary The Operations Manager oversees the daily operations of a fine dining restaurant, ensuring the highest standards of service, guest satisfaction, and operational excellence. This role is responsible for supervising front-of-house (FOH) and back-of-house (BOH) functions, managing staff performance, maintaining quality and safety standards, and driving financial and operational goals. The ideal candidate is a hands-on leader with strong attention to detail and a passion for hospitality. Key Responsibilities · Guest Experience: Ensure every guest receives exceptional service consistent with fine dining standards; resolve guest concerns promptly and professionally. · Staff Leadership: Recruit, train, and manage FOH and BOH staff; foster a culture of professionalism, teamwork, and continuous improvement. · Daily Operations: Oversee reservations, table management, service flow, and kitchen coordination to maximize efficiency and guest satisfaction. · Quality Assurance: Maintain strict standards for food presentation, service etiquette, cleanliness, and ambiance. · Compliance & Safety: Ensure compliance with health, safety, and food handling regulations; monitor adherence to company policies and liquor laws. · Inventory & Cost Control: Manage purchasing, vendor relationships, inventory levels, and cost controls to achieve financial targets. · Scheduling & Labor Management: Create efficient schedules, monitor labor costs, and ensure adequate staffing levels for peak service times. · Financial Oversight: Assist with budgeting, forecasting, and analyzing sales and expenses; implement strategies to drive profitability. · Reporting: Prepare and present operational reports, including sales, labor, and customer feedback, to ownership/upper management. · Event Management: Coordinate private dining events, special functions, and wine dinners to ensure seamless execution. Qualifications · Bachelor’s degree in Hospitality Management, Business, or related field preferred. · 3–5 years of management experience in fine dining or upscale restaurant operations. · Strong knowledge of food & beverage operations, wine service, and hospitality standards. · Proven leadership skills with the ability to train, mentor, and motivate staff. · Excellent communication, organizational, and problem-solving skills. · Proficiency with POS systems, reservation platforms, and MS Office. · Food Safety and Alcohol Service certifications preferred. Key Competencies · Commitment to luxury service standards · Leadership and team development · Financial and operational acumen · Strong interpersonal and guest relations skills · Ability to thrive under pressure and in a fast-paced environment Work Environment This position requires flexibility to work evenings, weekends, and holidays. The role involves active floor management during service and occasional administrative duties in an office setting. The pay range listed is the reasonable and good-faith estimate of the compensation for this position at the time of posting, as required under Massachusetts pay transparency laws. Actual compensation may vary based on factors such as experience, performance, and business needs.

Keywords: The Avra Group, Somerville , OPERATIONS MANAGER, Hospitality & Tourism , Boston, Massachusetts