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Construction Defect, Technical Claims Specialist

Company: Liberty Mutual
Location: Somerville
Posted on: November 14, 2021

Job Description:

Liberty Mutual has an exciting role as part of our Construction Defect team within our Global Risk Solutions (GRS) group. The position consists of Casualty claims responsibilities within US Casualty Specialty Claims that underwrites Specialty lines of insurance. Insureds can be property owners and contractors. Claims involving construction site accidents with bodily injury and property damage; construction defect; premises liability, such as trip and falls. Some will require direct claims handling within an internal claims system and some will require monitoring/management of a claim file handled by a third-party administrator within a separate claim system, with review and analysis of authority requests. Claims will be located across the United States and may require occasional travel to attend meeting, mediations and trials.

*This position can be filled as 100% remote, but prior Construction Defect claims experience will be required. We have flexibility to fill as a Technical Claims Specialist I, Senior Technical Claims Specialist I or Senior Technical Claims Specialist II, depending on candidate experience.


  • As the claim's owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims.
  • Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit.
  • Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations.
  • Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit.
  • Responsible for managing the practices and billing activities of outside counsel.
  • Accountable for security of financial processing of claims, as well as security information contained in claims files.
  • Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.).
  • Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues.
  • May analyze the impact upon claims policies and procedures and advises Claims.
  • Management so appropriate action can be taken where required.
  • Participates in special projects.
    Job Specifications:

    Reference: 28
    Category: Claims
    Primary Location: Remote
    Additional Locations:
    Schedule: Full-Time

    Salary: USD $85,100.00 - $123,201.00 / Year
    Education Level:
    Travel: As Needed


    • Bachelor's degree and 5 to 7 years claims adjusting experience.
    • Advanced knowledge of commercial casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment.
    • Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly
      Featured Benefits

      Here's some of what you can look forward to as one of our employees.

      Competitive CompensationOur compensation programs are designed to deliver above-market pay if you perform well, and significantly above that for exceptional performance over time. Virtually every employee is eligible for some type of variable incentive pay in addition to his or her base pay.

      Flexible Work ArrangementsWe understand the role work-life balance plays in your ability to stay energized and engaged. So we place an emphasis on regular hours, flex scheduling, and generous time off through paid holidays, vacation days, and more.

      Top-Notch Retirement PlansOur pension plan provides a monthly credit equal to 5% of your eligible compensation. You can also participate in our 401(k) plan, which offers a guaranteed match of $0.50 for every $1 you contribute, up to 8% of your eligible pay.

      Career DevelopmentFrom regular coaching planning, to paid training, licensing, and 100% tuition reimbursement for approved courses, we're dedicated to your continued growth, because we know it leads to continued success.

      Health & WellnessYou'll have access to comprehensive health, dental, and vision coverage, as well as a host of other insurance and wellness benefits-including progressive parental benefits and support.

      See Full Benefits

      Why Liberty Mutual?

      At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

      Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work-- US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list.

      We have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

      Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Keywords: Liberty Mutual, Somerville , Construction Defect, Technical Claims Specialist, IT / Software / Systems , Somerville, Massachusetts

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