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Technical Implementation Specialist, Digital Trial Solutions

Company: Concerto HealthAI
Location: Somerville
Posted on: January 4, 2022

Job Description:

DescriptionCompany OverviewConcertAI's mission is to accelerate insights, advance research, and improve patient outcomes in oncology and across life sciences. ConcertAI's leading real-world evidence, AI technology and software-as-a-service solutions support healthcare decision-making across clinical research & development through commercialization. Top biopharma sponsors, clinical research organizations, healthcare providers and institutions rely on ConcertAI's evidence-generation and digital transformation capabilities to advance precision medicine and medical innovation. ConcertAI has emerged as one of the fastest growing AI health tech companies backed by industry-leading private equity companies: SymphonyAI Group, Declaration Partners, Maverick Ventures, and AllianceBernstein PCI.Role SummaryThis role is an important member of the Digital Trial Solutions team. Reporting to the DTS Tech Team Program Executive, Digital Trial Solutions, the DTS Tech Support and Site Enablement Lead has responsibility for supporting sites and site users in their onboarding, maintenance, and conclusion of their use of the DTS solution. This role will have broad responsibilities associated with site support, communication, triage and troubleshooting site questions and issues as well as educating sites on how to access and utilize the Digital Trial Solution. This role is critical in ensuring a positive site user experience and user success.Responsibilities Provide Digital Trial Solutions (DTS) User Administration for access to environments, Trial Optimization, DTS and assisting external and internal users to receive and revoke access Collaborate with Sponsors, Sites, third party Vendors and ConcertAI teams to review and update Role Based Access Controls on a scheduled basis to support Digital Trial Studies Provide Level 1 & 2 Digital Trial Solutions support to Sponsors, Sites, third party vendors and collaborate & drive closure with ConcertAI Development team on resolving Level 3 support issues Collaborate with the ConcertAI Support Team to drive closure of open support tickets and providing a dashboard for tracking support issues Collaborate with the Digital Trial Solutions Tech Team to understand Sponsor/Site/Trial Study specific needs, goals and develop plans and technical methods to implement the solution Provide external support to 3rd party Vendors and Partners to access DTS Work with third party Vendors to develop eConsent and ePRO workflows and forms to support Digital Trial Studies Collaborate with DTS Tech Team to develop and update SOPs, System Administration documents to support the technical setup, maintenance and study archival Participate as part of the DTS Tech Team in performing installation system testing, user acceptance testing, Sponsor/Site validation testing and ongoing release validation testing Act in accordance with federal healthcare privacy laws and regulations, including HIPAA, HITECH and 21 CFR part 11 (GxP) Participate in client-facing meetings and discussionsRequirements Bachelor's degree education. 3-5 years experience in Healthcare, preference to Clinical Trials and Oncology specific experience. 3-5 years of experience in working with clinical research sites. Proficient with MS Office, project management software. Effective problem-solving skills with a demonstrated ability to identify and quickly resolve issues. Excellent written and verbal communication, presentation, and people management skills. Able to work successfully in a diverse team environment. Learn More About ConcertAIOur team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease. Learn more about ConcertAI at--www.concertai.com--, or follow us on--LinkedIn.--EEOConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Concerto HealthAI, Somerville , Technical Implementation Specialist, Digital Trial Solutions, IT / Software / Systems , Somerville, Massachusetts

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