Technical Services Manager

Company: Keolis North America
Location: Somerville
Posted on: September 17, 2023

Job Description:

Minimum Knowledge and Experience:

• At least 5+ years of demonstrated experience in a technical role within a complex railroad organization. - Experience of overseeing and mentoring technical personnel.
• Strong knowledge of traction and rolling stock, fault finding, and modern approaches to equipment maintenance.
• Demonstrated acumen with regulatory requirements affecting passenger railroad operations including FRA, APTA and OSHA regulations.
• Demonstrated capability to influence, negotiate and facilitate buy-in with a variety of stakeholders. - Experience of successfully implementing change in a heavily unionized environment. -
• Knowledge of preventative maintenance and work order scheduling techniques. Skills:
  • Key personal traits: collaborative, forward thinking, proactive, resilient, sound judgement, innovative where it's required, driven by a relentless pursuit of excellence. -
  • Proven ability to lead a team and foster positive cross functional relationships with internal and external stake holders. -
  • Demonstrated capability to influence, work with, and facilitate buy-in with labor organizations.
  • Demonstrated capability to represent Keolis as a credible ambassador to regulatory bodies, the client, and senior stakeholders. -
  • Ability to influence wider organizational culture through systemic, sustainable approaches.
  • Excellent written, verbal, communication, interpersonal, and presentational skills. Key Accountabilities (Essential Job Duties): Leadership:
    • Coordinate with Technical Director, CMO, other Mechanical Directors and Technical Team to prioritize resources of Mechanical Engineer, Electrical Engineer, and HVAC Engineer.
    • Demonstrate understanding and adhere to the KCS principals of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance.
    • Provide managerial leadership to the Mechanical Department employees. This includes individual coaching, mentoring development, and managerial support.
    • Function as a rolling stock subject matter expert to provide technical assistance to transportation crews and mechanical personnel.
    • Lead and support technical investigations into significant incidents and ensure any actions identified are followed up and closed out. Standards and Training:
      • Support the training department in the development of training courses and materials and provide informal training, instructional sessions, and firsthand training to employees.
      • Ensure all standards (CFR, APTA and other applicable standards) are met by Mechanical Training and Maintenance Practices.
      • Oversight of the Engineering Change activities relating to all equipment maintained by the Mechanical Department to ensure they deliver safe, compliant, cost-effective solutions consistent with all standards and best engineering practice. Continual Improvement:
        • Drive improvement of safety performance coordinated with annual safety plan for the Mechanical Department.
        • Reduce the number of repeat defects and improve OTP in support of business plan to achieve 93.75% OTP through root cause problem solving and by producing minimum scope of work documents and check lists to provide structured guidance to support fault finding of equipment.
        • Identify problem areas and recommend equipment service changes and/or modifications through investigation and detection of equipment defects.
        • Work with the Technical Team and MBTA to develop prototypes and oversee first-of-class installs.
        • Work with original equipment manufacturers and suppliers to determine root cause of failures and identify areas of improvement.
        • Generate Work Instructions and other documents in support of modifications and Engineering Change process. Mechanical Procurement Support:
          • Support Mechanical Department with requisitions for non-inventory materials.
          • Assist Purchasing Team with developing and reviewing Request for Proposals for Material and Services to support the Mechanical Department.
          • Support Purchasing Team and Mechanical Department with reviewing replacement parts for obsolete parts and finding alternative parts when necessary. General Requirements:
            • Document key processes to ensure they are consistently delivered and there is no uncertainty about the scope of work that is required.
            • Support the delivery of Keolis and MBTA Projects as directed.
            • Support the other members of the Technical Team as required.
            • Perform other duties as assigned. Working Conditions (including Physical Demands):
              • This role is primarily Monday - Friday Day Shift but may require occasional overnight or weekend support.
              • There is a mixture of office work and on equipment troubleshooting.
              • Some travel to Commuter Rail locations other than CRMF is expected. Additional Statements: Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination. Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. - Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate. EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily. - If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. - Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. #INDHP #CB

Keywords: Keolis North America, Somerville , Technical Services Manager, IT / Software / Systems , Somerville, Massachusetts