Technical Services Manager
Company: Keolis North America
Location: Somerville
Posted on: September 17, 2023
Job Description:
Minimum Knowledge and Experience:
- At least 5+ years of demonstrated experience in a technical
role within a complex railroad organization. - Experience of
overseeing and mentoring technical personnel.
- Strong knowledge of traction and rolling stock, fault finding,
and modern approaches to equipment maintenance.
- Demonstrated acumen with regulatory requirements affecting
passenger railroad operations including FRA, APTA and OSHA
regulations.
- Demonstrated capability to influence, negotiate and facilitate
buy-in with a variety of stakeholders. - Experience of successfully
implementing change in a heavily unionized environment. -
- Knowledge of preventative maintenance and work order scheduling
techniques. Skills:
- Key personal traits: collaborative, forward thinking,
proactive, resilient, sound judgement, innovative where it's
required, driven by a relentless pursuit of excellence. -
- Proven ability to lead a team and foster positive cross
functional relationships with internal and external stake holders.
-
- Demonstrated capability to influence, work with, and facilitate
buy-in with labor organizations.
- Demonstrated capability to represent Keolis as a credible
ambassador to regulatory bodies, the client, and senior
stakeholders. -
- Ability to influence wider organizational culture through
systemic, sustainable approaches.
- Excellent written, verbal, communication, interpersonal, and
presentational skills. Key Accountabilities (Essential Job Duties):
Leadership:
- Coordinate with Technical Director, CMO, other Mechanical
Directors and Technical Team to prioritize resources of Mechanical
Engineer, Electrical Engineer, and HVAC Engineer.
- Demonstrate understanding and adhere to the KCS principals of
Employee Engagement, Operational Excellence & Safety, Customer
Satisfaction, Corporate Social Responsibility and Economic
Performance.
- Provide managerial leadership to the Mechanical Department
employees. This includes individual coaching, mentoring
development, and managerial support.
- Function as a rolling stock subject matter expert to provide
technical assistance to transportation crews and mechanical
personnel.
- Lead and support technical investigations into significant
incidents and ensure any actions identified are followed up and
closed out. Standards and Training:
- Support the training department in the development of training
courses and materials and provide informal training, instructional
sessions, and firsthand training to employees.
- Ensure all standards (CFR, APTA and other applicable standards)
are met by Mechanical Training and Maintenance Practices.
- Oversight of the Engineering Change activities relating to all
equipment maintained by the Mechanical Department to ensure they
deliver safe, compliant, cost-effective solutions consistent with
all standards and best engineering practice. Continual Improvement:
- Drive improvement of safety performance coordinated with annual
safety plan for the Mechanical Department.
- Reduce the number of repeat defects and improve OTP in support
of business plan to achieve 93.75% OTP through root cause problem
solving and by producing minimum scope of work documents and check
lists to provide structured guidance to support fault finding of
equipment.
- Identify problem areas and recommend equipment service changes
and/or modifications through investigation and detection of
equipment defects.
- Work with the Technical Team and MBTA to develop prototypes and
oversee first-of-class installs.
- Work with original equipment manufacturers and suppliers to
determine root cause of failures and identify areas of
improvement.
- Generate Work Instructions and other documents in support of
modifications and Engineering Change process. Mechanical
Procurement Support:
- Support Mechanical Department with requisitions for
non-inventory materials.
- Assist Purchasing Team with developing and reviewing Request
for Proposals for Material and Services to support the Mechanical
Department.
- Support Purchasing Team and Mechanical Department with
reviewing replacement parts for obsolete parts and finding
alternative parts when necessary. General Requirements:
- Document key processes to ensure they are consistently
delivered and there is no uncertainty about the scope of work that
is required.
- Support the delivery of Keolis and MBTA Projects as
directed.
- Support the other members of the Technical Team as
required.
- Perform other duties as assigned. Working Conditions (including
Physical Demands):
- This role is primarily Monday - Friday Day Shift but may
require occasional overnight or weekend support.
- There is a mixture of office work and on equipment
troubleshooting.
- Some travel to Commuter Rail locations other than CRMF is
expected. Additional Statements: Drug and alcohol screening:
Employment contingent upon passing pre-employment drug and alcohol
screen. Also, contingent upon receiving a favorable background
check. Must pass a physical examination. Safety commitment: Safety
is a way of life at Keolis. By placing safety first, we ensure the
wellbeing of our employees, customers, and communities. Together we
can become the most successful transportation company in the world.
- Environmental commitment: Keolis is committed to protecting the
environment by minimizing the impact of operations to our people
and the communities in which we operate. EEO statement: Our policy
is to afford Equal Employment Opportunity to qualified individuals
regardless of their race, color, sex, religion, age, creed, marital
status, national origin, ancestry, physical or mental disability,
sexual orientation, or gender identification. We maintain a
drug-free workplace and perform pre-employment substance abuse
testing. Disclaimer and closing statement: The above statements are
intended to describe the general nature and level of work performed
by employees assigned to this classification. They are not intended
to be construed as an exhaustive list of all responsibilities,
duties, and skills required of employees assigned to this job, and
Keolis retains the right to change or assign other duties to this
position. Employees must be able to perform the essential job
duties of this position satisfactorily. - If requested, reasonable
accommodations will be made to enable employees with disabilities
to perform the essential functions of their job, absent undue
hardship. - Keolis is committed to offering our employees
competitive compensation and benefits, opportunities for
development and growth throughout an exciting and rewarding career,
and the safest work environment possible. #INDHP #CB
Keywords: Keolis North America, Somerville , Technical Services Manager, IT / Software / Systems , Somerville, Massachusetts
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