Technical Support Specialist
Company: University of Vermont
Location: Burlington
Posted on: April 1, 2026
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Job Description:
Posting Summary CATcard is UVM’s one stop shop for all things
having to do with our students and staff’s UVM Campus Card System.
Within the credentials, our students and staff will be able to
manage door access, meal plan, CAT $cratch, and much more! As the
Technical Support Specialist, you will assist with computer/network
and software related support for the campus-wide CATcard program
and provide training and operational support to end users. Set door
access scheduling and maintain door hardware inventory and track
access control projects. Identify, diagnose and assist with
resolution of camera software to determine camera problems for
Equipment Technicians. Identify and diagnose door control software
access issues. Support Equipment Technicians in determining if
hardware issues pertain to CATcard or Physical Plant. Assist with
software and hardware support for other University departments who
utilize the CATcard system. Operate University vehicle to access
sites. Assist with the creation of door access schedules and patron
groups in CS Gold. Maintain patron access privileges and time
schedules for computerized locking/unlocking of facilities. Provide
support to the Technicians on the installation of new door
equipment for access and schedules. Consult outside vendors as
needed to resolve issues and request software enhancements. Monitor
data transfers between central university databases ( BANNER
/PeopleSoft) and CATcard database. Perform resolution of data
transfer issues concerning calendars and active patrons. Assist
with opening accounts, deposits, and transfers of funds to CATcard
account holders. Provide training and instruction to student
employees on front of house tasks such as CATcard replacements,
adding CAT $cratch funds to accounts and accepting payment for the
computer clinic. Perform clerical duties to include answering
telephones and greeting customers. Desirable Qualifications
Knowledge of campus card systems desirable. Knowledge of a variety
of software (databases, word-processing, spreadsheets, graphics),
computer hardware, and Windows and iOS operating systems desirable.
Other Information On-call rotation required for position
Keywords: University of Vermont, Somerville , Technical Support Specialist, IT / Software / Systems , Burlington, Massachusetts
