SomervilleRecruiter Since 2001
the smart solution for Somerville jobs

Director of Client Success-B2B

Company: Mirakl, Inc
Location: Somerville
Posted on: September 12, 2020

Job Description:

Customer Success Somerville, Massachusetts, United States AMERICAS-CS-4

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations

A global company, headquartered in Paris, with 300+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and São Paulo

A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital, and 83 North bringing our total investment to $100M

Enabling over 200+ of the world’s leading B2B and B2C companies including Urban Outfitters, Hewlett Packard Enterprise, Best Buy Canada, Carrefour, Siemens, Toyota Material Handling USA, Inc. and Walmart Mexico to offer more, learn more, and sell more

True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

Mirakl has grown its headcount by 200% in the last two years and will continue to bring onboard the best and brightest in 2020 and beyond. Gartner projects that more than 60% of online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems by the end of 2020. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Director of Client Success-B2B.

As we continue to expand in North America, we are looking for an experienced business leader to join our Client Success team, focused on go-to-market strategy and partnering with key B2B customers to unlock their marketplace growth potential.

WHO YOU ARE

You’re a doer who is focused on outcomes and results. You like to dig into tough challenges, roll up your sleeves, and get your hands dirty working through solutions. You’re not afraid of tackling problems head on, and bring an analytical, data-driven mindset to your work. When it comes to B2B markets, you have an established expertise and insight into how these companies do business today. That said, you get excited about how they can change their course, innovate, and adopt new business models. You are curious, have a growth mindset, and a desire to constantly learn more and become a true master of your domain.

WHAT YOU’LL DO

Manage a portfolio of B2B, Industrial Manufacturing and Distribution, customers with a clear focus on making these customers successful in their adoption and utilization of the Mirakl platform.

Build strong relationship with senior stakeholders within our clients' organizations and be identified as a key strategic advisor.

Establish commercial action plans that will allow your clients to scale up.

Act as a subject matter expert on change management initiatives.

Formulate and present Quarterly Business Reviews to key executive stakeholders outlining performance, opportunities for growth and potential blockers.

Define the B2B playbook (approach, processes, best practices, and key metrics) to approach this new market segment and successfully grow customers.

Manage a team of Client Success Consultants, partner with them to develop customized action plans to maximize clients’ success, and support them on challenging client projects.

Requirements Bachelor's degree, Master's preferred.

12+ years of operating experience inside Industrial Manufacturing or Distribution organizations coupled with experience working as a Management Consultant .

Experience with Supply Chain and Procurement processes and change management.

Strong communication skills, demonstrated ability to present to executives, drive consensus, and champion change and adoption.

Ability to adapt and navigate large client organizations and create strong business relationships with key stakeholders.

Experience and desire to lead teams and develop people.

Mirakl collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). See the privacy notice for further details.

Keywords: Mirakl, Inc, Somerville , Director of Client Success-B2B, Other , Somerville, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Warehouse Team Member - Flexible Morning Hours
Description: Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate Earn 15.75 - 18.75/hr, plus benefits and a 500 sign-on bonus. Limited-Time Opportunity Location: Taunton, MA Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Full-time Warehouse Worker - $500 sign-on bonus
Description: Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate Earn 15.75 - 16.75/hr, plus benefits and a 500 sign-on bonus. Limited Time Opportunity Location: Taunton, MA Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Warehouse Handler (Full-Time) - With $500 Sign-on Bonus
Description: Full-time Warehouse Team Member - 500 sign-on bonus br br Hourly pay rate: br Earn 15.75 - 18.75/hr, plus benefits and a 500 sign-on bonus. br Limited-Time Opportunity br br Location: (more...)
Company: Amazon
Location: East Providence
Posted on: 09/25/2020


Licensed Life Insurance Independent Contractor - Work from Home
Description: Licensed Life Insurance Independent Contractor - Work from Home br br We got what you want, you got what we need br br Are you a Licensed Insurance Agent looking for a flexible opportunity One (more...)
Company: LiveOps
Location: East Providence
Posted on: 09/25/2020

Amazon Order Filler - Immediate Hire ( Fall River)
Description: Warehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours Shifts: Overnight, Sunrise, Day, Evening, WeekendLocation Fall River, MAJob opportunities vary by location. We update postings
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Sort Center - Part-Time Up to $18/hr
Description: Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate Earn 15.75 - 18.75/hr, plus benefits and a 500 sign-on bonus. Limited-Time Opportunity Location: Taunton, MA Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Licensed Life Insurance Independent Contractor - Work from Home
Description: Licensed Life Insurance Independent Contractor - Work from Home br br br br We got what you want, you got what we need br br br br Are you a Licensed Insurance Agent looking for a flexible (more...)
Company: LiveOps
Location: East Providence
Posted on: 09/25/2020

Associate, Claims & Fraud Operations
Description: Associate, Claims Fraud Operations - 2002718 Description As a member of Santander---s retail banking division you---ll help serve Santander---s retail and small business customers as part of one of (more...)
Company: Santander Holdings USA Inc
Location: East Providence
Posted on: 09/25/2020

Amazon Order Picker/Packer
Description: br br Warehouse Team Member Part-Time, Full-Time, Flexible Hours br br Shifts: br Overnight, Sunrise, Day, Evening, Weekend br br Location br Fall River, MA br Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Order Fulfillment Team - Regular Full Time
Description: Warehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours Shifts: Overnight, Sunrise, Day, Evening, WeekendLocation Fall River, MAJob opportunities vary by location. We update postings
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Somerville RSS job feeds