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Head of Customer Acquisition

Company: Mirakl
Location: Somerville
Posted on: September 12, 2020

Job Description:

Client Services Somerville, Massachusetts, United States Full time

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations

A global company, headquartered in Paris, with 300+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and São Paulo

A rapidly growing organization that has raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures in 2019, with prior funding from Elaia, Felix Capital, and 83 North bringing our total investment to $100M

Enabling over 200+ of the world’s leading B2B and B2C companies including Urban Outfitters, Hewlett Packard Enterprise, Best Buy Canada, Carrefour, Siemens, Toyota Material Handling USA, Inc. and Walmart Mexico to offer more, learn more, and sell more

True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

Mirakl has grown its headcount by 200% in the last two years and will continue to bring onboard the best and brightest in 2020 and beyond. Gartner projects that more than 60% of online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems by the end of 2020. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Head of Customer Acquisition

The Role:

This is a unique opportunity to play a part in the building and leading of Mirakl’s new Customer Acquisition function within the Client Success team. You will partner directly with our B2B customers, who have live marketplaces, to grow their sales through the acquisition and retention of buyers in the market. Responsibilities Include:

High level engagement with Mirakl marketplace operators to understand their strategies and tactics to drive sales on the platform. Through dialogue and discovery, understanding clients’ business processes, targeting customers, marketplace value proposition, and opportunities for improvement

Supporting our B2B customer GMV growth by driving pointed outreach to target buyers within specific verticals (Healthcare, Restaurants, Distribution, Industrials)

Conducting conversations with existing and prospective buyers to understand trends and opportunities for Mirakl’s customers to boost supplies and/or categories on the marketplace

Presenting findings and results to client stakeholders, making recommendations for long term success

Collaborating with Client Success Consultant teams to coordinate holistic solutions for varying customers’ needs

Requirements Bachelor’s Degree

7+ years’ experience within B2B, in a client facing/business development capacity

Working knowledge of supply chain systems, payment processing systems and procurement processes at large companies

Some experience with eCommerce and online marketplace platforms, high level understanding of acquisition marketing channels (paid search, email, etc.)

Comfortable with some phone and email-based outreach to customers and prospects, strong presentation skills

Entrepreneurial spirit and willingness to roll up sleeves to help develop an entirely new function within the business

Mirakl collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Keywords: Mirakl, Somerville , Head of Customer Acquisition, Other , Somerville, Massachusetts

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