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Universal Banker, Weymouth, MA

Company: Santander Holdings USA Inc
Location: Somerville
Posted on: September 16, 2020

Job Description:

Universal Banker, Weymouth, MA-----2002509--Description--The Specialist, Universal Banker supports Santander's retail banking division by serving our retail and small business clients. S/he is responsible for total customer satisfaction by meeting all the financial needs of a customer including product offerings, servicing, and through processing of routine teller/banking transactions. In addition, the Universal Banker recommends appropriate solutions to meet customer needs and provides excellent customer service including referrals to a specialist who can assist in meeting specific Banking needs -- Responsibilities --

  • As one of the primary customer contact positions in a Santander branch, assists in maintaining customer relationships by identifying and understanding his or her financial needs.
  • Develops and deepens customer relationships by demonstrating ownership and resolving customer problems efficiently, and by turning servicing requests and routine transactions into sales opportunities.
  • Ensures error free and accurate completion of all customer requests including: account openings, loan applications, servicing requests, and routine bank transactions.
  • Follows compliance and security procedures, and balances cash drawer within balancing guidelines.
  • Identifies the financial needs of the customer at the transaction window and the platform desk.
  • Educates and engages customers in conversations regarding their current and future financial needs.
  • Promotes and cross sells products and services based on customer need: effectively utilizing sales, customer profiling and customer service skills to make contributions toward individual and branch goals.
  • When needed, and as dictated by branch volume, processes routine customer banking (teller) transactions.
    --Qualifications--
    • Associate's Degree; in business or equivalent field or equivalent work experience
    • 0-3 year's customer service experience
    • 0-3 years' experience in a sales/referral position or in a goal or incentive-based environment.
    • At least 6 months cash handling experience
    • Ability to generate new business by outbound calling, generating referrals, and by reaching out to the local community
    • Ability to juggle multiple priorities with clear direction from supervision
    • Attention to detail, problem solving, and the ability to be pro-active
    • Effective in operating in a structured environment by independently following prescribed daily sales routines
    • Knowledge of bank products & services
    • Skilled in engaging customers/prospects in a sales conversation and optimizing sales opportunities
    • Strong ability to comply with policies and procedures
    • Strong computer knowledge and Windows skills required
    • Strong customer service skills
    • Strong interpersonal, communication, and organizational skills
    • Strong sales skills
    • Minimal physical effort such as sitting, standing, and walking.
    • Defines issues accurately and identifies the critical components
    • Demonstrates the organizations customer service standards,
    • Displays a can-do attitude and willingness to learn
    • Proactively clarifies ones tasks and responsibilities
    • Has basic understanding of organizations flagship products and services
    • Can identify the risk return of products and services
    • Maintains professional behavior at all times in representing the company
    • Does all routine work accurately and on-time; is aware of own impact on others,
    • Openly and proactively shares information
    • Understands the central role the risk management function plays in the organization environment
    • Learns to identify and flag items non-compliant with regulations
    • Works effectively in team settings
    • Shows appreciation for others' help and lends a hand when needed to complete shared tasks -- At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.-- We actively encourage everyone to apply.
      --Job:--Relationship Management--Primary Location:--Massachusetts-Weymouth-51 Pleasant Street - 00311 - Weymouth - Branch--Other Locations:--United States--Organization:--Consumer & Business Banking (1001)--Schedule:--Full-time--Job Posting:--Aug 28, 2020, 8:57:21 PM--

Keywords: Santander Holdings USA Inc, Somerville , Universal Banker, Weymouth, MA, Other , Somerville, Massachusetts

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