Product Sppt Tech Advisor 2
Company: IQVIA
Location: Somerville
Posted on: January 11, 2021
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Job Description:
The Product Support Tech Advisor---s primary responsibilities
will be to provide support to end user with study hub applications,
responsible for salesforces configuration and customization.
Participates in analytical, experimental, investigative and other
fact-finding work in support of technology product.
Responsibilities are within the Technology Product Development
Support Function as a generalist or in a combination of
DisciplinesKey Responsibilities:Work is primarily achieved by an
individual or through project teams, with emphasis on
technical/discipline knowledge rather than managing people.Creating
documentation on modules/enhancements developed.Experience on Apex
classes, VF pages, Trigger developmentExperience of Salesforce
configuration like Workflows, Process Builders, validation rules,
etc.Experience on user access management and clear understanding of
Salesforce security modelDebug and analysis for any issues related
to lightning componentsRoot cause analysis for the issues related
to rest/ SOAP integrationsTroubleshoot issues related to user
access, sharing, configuration issues, apex exceptionsFunctional
knowledge of Salesforce Sales, Services & community modulesManage
technical communication between the support team and
businessResolve Salesforce issue tickets and actively participate
in reviews.Provide suggestions and improvements to the existing
architectureProvide tier 3 support for internal/external end users
applications for Salesforce applicationWork in shifts to cover
IST/BST time zones and user's across IQVIA
locations.Coordinate/execute validation activities related to
deployment of business applicationsWork closely with Tech Ops, Tier
1 and 2 support teamCoordinate with internal and external service
providers/vendors in incident/problem/request and change
managementMaintain knowledge of the IT industry, analyze the
abilities of tools and technologies and compare the needs of the
business, recommend potential solutions to managers within the
business.Minimum Qualifications:Bachelor's Degree Bachelor's Degree
ReqRequires the application of expertise in professional area(s) to
achieve results.Required between 3 to 10 years salesforce.com
experienceMust have Salesforce.com experience in Sales or Service
cloud and Apex, VF development, Development in LightningExperience
on Salesforce configuration --- Workflows, process builders,
validation rules, etc.Preferred Qualification:Master's Degree
PreferredLocation : Open to remote LI-SM4At IQVIA, we believe in
pushing the boundaries of human science and data science to make
the biggest impact possible --- to help our customers create a
healthier world. The advanced analytics, technology solutions and
contract research services we provide to the life sciences industry
are made possible by our 67,000 employees around the world who
apply their insight, curiosity and intellectual courage every step
of the way. Learn more at jobs.iqvia.com.IQVIA is an EEO Employer -
Minorities/Females/Protected Veterans/DisabledIQVIA, Inc. provides
reasonable accommodations for applicants with disabilities.
Applicants who require reasonable accommodation to submit an
application for employment or otherwise participate in the
application process should contact IQVIA---s Talent Acquisition
team at workday_recruitingiqvia.com to arrange for such an
accommodation. Full time
Keywords: IQVIA, Somerville , Product Sppt Tech Advisor 2, Other , Somerville, Massachusetts
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