Exterior Lead Guide - Brookline
Company: Parallel
Location: Somerville
Posted on: February 14, 2021
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Job Description:
IN A NUTSHELL--- The Exterior Guide is responsible for
interacting with patients and adult use customers as they arrive to
our dispensary locations. Exterior Guides are the first point of
contact for our customers and set the stage for our best-in-class
service. Exterior Guides provide knowledge, compassion,
information, and resources while facilitating orders and supporting
our clients through the buying experience.
Parallel is one of the largest privately held, vertically
integrated, multi-state cannabis companies in the world, owning and
operating dispensaries in five markets; Florida (Surterra
Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada
(The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy
companies that are growing, moving fast, facing unique challenges
and constantly challenging ourselves to achieve more, then Parallel
is for you. We work hard, we lean on each other, and we are
passionate about a pretty ambitious vision--- pioneering a new
paradigm of what well-being can be for all people, everywhere. For
more information, visit www.liveparallel.com.
WHAT YOU WILL BE DOING Follow NETA Policies & Procedures for daily
operations and fully comply with the states' cannabis regulations
Delivers consistent best-in-class service that exceeds our clients'
expectations and builds a long-term rapport Provide product
expertise and knowledge to clients and explain the potential
benefits of each various type and strain of cannabis, as well as
methods of useIdentifies the needs of each individual client by
demonstrating compassion, empathy, and sensitivityAttention to
detail across all aspect of the role including consistent, accurate
attendance to scheduled shiftsAnswer client and caregiver questions
and provide resources to assist in their use of cannabisMaintains
privacy and confidentiality of sensitive patient informationIs a
positive and enthusiastic representative of our brand with a
passion for our productsDemonstrates and maintains expert level
knowledge of all sales software to best support and troubleshoot
order placementHelp to ensure the exterior of the store is always
tidy and is involved and knowledgeable of all opening and closing
set up and break down of the lot(s)Work closely and professionally
with a team of other Guides and managers in all things including,
but not limited to, opening, and closing procedures, side work and
other assigned, essential dutiesActs as a liaison between clients
and NETA management to continually improve the customer
experienceAppropriately escalate customer conflict or complaint to
management, inspiring long-term patient relationships and loyalty
to our brandPerforms other duties and tasks as assigned
EXPERIENCE AND SKILLS YOU'LL BRING Age 21 or over (Required)High
School Diploma or equivalent (Required)Minimum 1-year experience in
a Supervisory/Management position leading a team in a fast-paced
environment (Required)Ability to be flexible with varying work
hours to cover all transportation needsExcellent verbal
communication and human relation skills, with strong attention to
detailPrevious retail or customer service experience
preferredKnowledge of basic computer skills, point of sale software
and debit terminal Must successfully complete a role specific
training program. This includes passing the Dispensing test at the
conclusion of the training program and independently perform all
functions of the roleAbility to deal with problems and resolve in a
professional mannerMust be available to work weekends and
applicable holidaysPositive attitude and strong work
ethicDemonstrates high emotional intelligenceAbility to effectively
multi-taskMust be highly organized and have extreme attention to
detail
YOU WILL BE SUCCESSFUL IF YOU--- Are self-motivated; micro-managing
isn't fun for anyoneRoll your sleeves up and do the work; strategy
is important, but so is getting stuff doneCan work fast and be
flexible; our industry is always changingPlay nice with others; we
collaborate with each other a lotThink creatively; sometimes, the
"traditional" solution isn't the best one
WHAT YOU GET Consistent, reliable benefits; Full
medical/vision/dental, 401k with company match, access to
company-sponsored well-being programsBalance and flexibility; paid
time off, paid parental leave, flexible work arrangementsFinancial
opportunity; an incentive program that provides opportunity to earn
cash AND equity in a fast-growing company and industryEmployee
discount Chance to make a difference; Employee Relief Fund,
community volunteerism opportunities through Benevity
PHYSICAL REQUIREMENTS Indoor and outdoor(all weather) environments.
Requires the ability to stand/sit for prolonged periods of time,
and consistent attention to detail for 12 hours per day. Ability to
lift up to 50 lbs. unassisted and perform weighing, counting,
calculating and computer processing operations.
PandoLogic.Category: Personal Care, Keywords: Caregiver
Keywords: Parallel, Somerville , Exterior Lead Guide - Brookline, Other , Somerville, Massachusetts
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